Bilingual Customer Sales and Service Agent - Call Centre

Air Canada • Vancouver, BC

2d • Onsite

About The Position

Air Canada is looking for Customer Sales and Service Agents to join their Contact Centre team in Vancouver. This position is vitally important to the company's continued success as the agent will often be a customer’s first point of contact. The role requires someone who loves working with people and takes pride in delivering memorable customer service.

Requirements

• High school diploma or equivalent
• Available to attend and successfully pass a twelve (12) week full-time paid initial training program.
• Availability to work in shifts
• Strong communication skills (both written and verbal)
• Ability to find creative solutions to complex customer situations.
• An effective multi-tasker who can work independently with a minimum of supervision.
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
• Candidates must speak English fluently.

Nice To Haves

• Priority will be given to candidates who speak English and French.
• Speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.
• Customer service experience within a Call Centre environment
• Previous travel industry experience
• Working knowledge of computer applications and the internet

Responsibilities

• Provide exceptional customer service by answering every call promptly, courteously, and professionally.
• Be a knowledgeable source of information regarding flights, fares, destinations, and special offers.
• Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings.
• Ensure customer satisfaction by providing timely resolutions to customer inquiries.

Benefits

• Generous employee travel program (eligible after twenty-eight (28) weeks of service)
• Health and dental benefit plans for employee and family
• Training and development tools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED