Bilingual Call Centre Agent
About The Position
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do! If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
Requirements
- College diploma in Tourism or relevant work experience;
- Sales experience with the ability to recognize sales opportunities;
- Exceptional attention to detail and organizational skills, strong verbal and written communication skill.
- Bilingualism (English and French) and strong communication skills;
- Available to work flexible schedules, evenings and weekends
- Available for a 6-12 week training program from Monday to Friday (may include evenings & weekend)
Nice To Haves
- Working proficiency of reservation systems (Ex: TTS), an asset.
Responsibilities
- Meet and surpass the Call Centre goals related to customer service, sales objectives, handle time, and other objectives;
- Offer unparalleled customer service and exhibit care for our customers, travel agencies and consumers alike;
- Utilize selling and upselling techniques to close the sale of vacation package bookings
- Maintain a high level of professionalism in all communications and customer satisfaction.
- Act in an efficient and accurate manner when booking reservations using the Air Canada Vacations in-house systems;
- Promote the services of Air Canada Vacations to travel agencies and consumers contacting our offices;
- Ensure customers are informed of all relevant reservation details and products;
- Maintain a current and accurate knowledge of all our products, booking procedures and policies and applying this information through the booking process;
- Observe all procedures in handling reservations and related activities;
- Perform other tasks as assigned by immediate superior.
Benefits
- Generous employee travel program
- Company pension plan with employer match
- Employee Share Ownership Plan
- Tuition reimbursement of up to $5000 per year
- Wellness Reimbursement for expenses of up to $300 per year
- Health and dental benefit plans for you and your family
- Training and development tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
