Visitor Centre Agent

Tourism Whistler • Whistler, BC

3d • Onsite

About The Position

Tourism Whistler is seeking Visitor Centre Agents to provide exceptional guest service by offering information and recommendations about Whistler and the surrounding area. This role involves handling sales of retail items, transportation tickets, and activity bookings. The Visitor Centre Agent will act as a Tourism Whistler ambassador, promoting local products and digital platforms, and meeting sales goals. The positions are contract-based, running from May to November 2026, with availability required Thursday through Tuesday, including weekends and holidays. Tourism Whistler is a not-for-profit organization that operates various Whistler attractions and services, valuing work-life balance, collaboration, and a passion for the Whistler lifestyle.

Requirements

• Commitment to delivering exceptional customer service
• Proficiency in POS systems and basic computer skills
• Strong verbal communication skills
• Proactive in staying informed about local tourism offerings and seasonal changes
• Flexibility to work weekends and accommodate a varied schedule

Nice To Haves

• Multilingual skills are an asset
• Sales experience an asset

Responsibilities

• Act as a Tourism Whistler ambassador, living our purpose and vision with passion & energy, achievement and respect
• Welcome in-resort guests and local residents, providing outstanding service and sharing up-to-date and relevant information
• Support tourism partners by promoting local products and educating guests both in person, over the phone, and via email
• Address guest questions and concerns with confidence and care, offering solutions and recommendations
• Responsible for activity, transportation, and retail sales, including inventory control via our online system
• Provide information on tourism opportunities within the Sea to Sky corridor and across British Columbia
• Promote the use of digital platforms, including Ask Whistler, digital maps, customer feedback tools, and Google Reviews to enhance guest experience
• Meet or exceed individual and team sales goals on a daily, weekly, and monthly basis
• Follow Tourism Whistler’s health and safety regulations, including maintaining a clean workspace
• Maintain a professional and positive attitude as a Visitor Centre Agent
• Follow all standard operating procedures as outlined in the Tourism Whistler Employee Handbook and the Visitor Services Manual
• Undertake additional duties as assigned by management

Benefits

• All staff events, training, and departmental team building
• Fun, supportive, and collaborative team environment
• A Health & Wellness Calendar with resources and wellness offerings to support well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees