Remote Call Centre Sales Agent

The Sydney Call Centre

13d • Remote

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
We are looking for driven Remote Call Centre Sales Agents to join our virtual sales team. This role is ideal for individuals who are persuasive, energetic, and passionate about helping customers find the right solutions all while working from home.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

• Must be 18 years or older.
• High school diploma or equivalent required.
• Previous sales or call center experience preferred.
• Strong communication, negotiation, and interpersonal skills.
• Self-motivated and goal oriented.
• Ability to work independently in a remote setting.
• Reliable internet connection and a quiet workspace.

Responsibilities

• Conduct outbound and/or inbound calls to promote products and services.
• Identify customer needs and recommend suitable solutions.
• Close sales and meet or exceed performance targets.
• Maintain accurate records of customer interactions and transactions.
• Provide excellent customer service throughout the sales process.

Benefits

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees