Bilingual Customer Experience Specialist - Airport - Proactive hiring

Air Canada • Dorval, QC

3d • Onsite

About The Position

Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Montreal Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey. If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role. As a Customer Experience Specialist at Montreal airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses.

Requirements

• Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to walk long distances and stand for long periods
• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
• The ability to work within strict timelines in order to maintain on-time performance
• Ability to adhere to Air Canada’s attendance and grooming standards
• Previous customer service experience with strong interpersonal skills
• Excellent communication and teamwork skills
• Strong ability to solve problems and find solutions, in line with the guidelines and policies
• Safety and security conscious
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

Nice To Haves

• Bilingual in English and French
• Fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.

Responsibilities

• Conduct customer check-in, and prepare and issue boarding passes
• Assist pre-boarding customers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Benefits

• Generous employee travel program
• Travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• Full-time and part-time opportunities available
• Health and dental benefit plans for you and your family
• Training and development tools

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed