Bilingual Call Center Specialist
About The Position
Vancouver Career College (VaCC) is a leading private institution in British Columbia, known for its practical, hands-on learning approach. VaCC ensures students gain the skills needed for today's job market. The college's experienced instructors bring real-world expertise to the classroom, enhancing the learning experience. VaCC provides robust career services, including job placement assistance, to help students transition smoothly into their chosen careers. Accredited by the Private Training Institutions Regulatory Unit (PTIRU), VaCC maintains high educational standards and flexible learning options to meet diverse student needs. Founded in 1996, VaCC offers programs in healthcare, business, technology, education and trades. The Bilingual Call Center Specialist is responsible for providing excellent customer service to current and prospective clients in both English and French. As the first point of contact, this role handles inbound calls professionally, follows established processes, and supports client engagement and appointment scheduling activities.
Requirements
- High school diploma or equivalent.
- Minimum of two (2) years of experience in a call center or customer service environment.
- Bilingual in English and French with strong verbal and written communication skills.
- Excellent customer service and interpersonal skills.
- Ability to work independently and collaboratively within a team environment.
- Strong organizational and multitasking abilities.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook).
- Strong problem-solving skills and ability to manage multiple priorities.
- Professional, positive, and customer-focused attitude.
- Ability to manage challenging situations with professionalism and empathy.
Nice To Haves
- Experience in private post-secondary education or recruitment is considered an asset.
Responsibilities
- Deliver professional and consistent customer service for all inbound calls.
- Respond to inquiries from current and prospective clients in English and French.
- Identify client needs and refer calls to the appropriate departments when required.
- Support sales and recruitment objectives by identifying opportunities during client interactions.
- Maintain accurate records and update client information in internal systems.
- Track and report daily, weekly, and monthly activities as required.
- Assist the Appointment Setting team with scheduling appointments for prospective students.
- Follow established appointment-setting and customer engagement procedures.
- Maintain professionalism, integrity, and confidentiality in all interactions.
- Meet individual and team KPI targets.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
