Call Center Specialist

Corning Federal Credit Union•City of Corning, NY

6h•Onsite

About The Position

Corning Credit Union (CCU) is seeking Call Center Specialists to join their team in the Corning, NY market. CCU is a leading credit union with significant assets and a large member base, headquartered in Corning, NY, with additional facilities in other states. The organization's mission is to serve its members by being a trusted financial advisor and fostering a strong service culture built on teamwork, open communication, and valuing individuals. CCU offers a competitive salary, annual bonus plan, and an exceptional benefits package, making it an employer of choice. As a Call Center Specialist I, the role involves building member relationships, troubleshooting inquiries, performing financial transactions, and educating members on suitable products and services.

Requirements

Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
Exceptional verbal and written communication skills
Exceptional attention to detail
Strong problem-solving skills
Confidence in promoting appropriate products and services
Technical aptitude with experience using mobile banking and other apps or financial services
A high school diploma or GED is required
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and group situations

Nice To Haves

A bachelor’s degree or other form of secondary education is preferred, commensurate work experience will also be considered
Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate

Responsibilities

Maintain appropriate knowledge of core systems and CCU’s products and services
Answer incoming calls and member questions in a prompt and professional manner
Present and explain beneficial products to members and assist in meeting their vast financial needs
Open new memberships, accounts, and services
Assist members with requests for account research needs
Collect information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
Proactively educate members on the ease of doing business with CCU through our many electronic service channels
Assume responsibility for other projects or duties as required or assigned