Call Center Specialist

Garden Savings Federal Credit Union•Parsippany-Troy Hills, NJ

13h•Onsite

About The Position

As a Call Center Specialist, you will be the voice of our credit union, assisting members by phone with their financial needs. You’ll provide outstanding service, resolve issues, and promote products and services that support our members’ financial goals.

Requirements

High School Diploma or GED equivalent
Ability to assist members in a warm and professional manner.
Team player with a courteous attitude and ability to provide conflict resolutions.
Possesses professional maturity with a pleasant and patient phone etiquette.
Detail oriented with an ability to multi-task while maintaining a high degree of accuracy.
Completes tasks with a sense of urgency to meet all deadlines.
Strong computer skills in Microsoft (MS Office) environment and all job-related software programs.
A high level of integrity, confidentiality, and a strong work ethic is required.

Nice To Haves

Previous experience in a call center or customer service role preferred, but we are willing to train the right candidate.
Strong written and verbal communication skills, bilingual conversationalist strongly preferred.
Ability to multitask and work in a fast-paced environment.
Familiarity with banking products and services is a plus.

Responsibilities

Handle member inquiries related to ATM, debit/credit cards, funds transfers, online/mobile banking, ACH disputes, and more.
Respond to calls, voicemails, texts, and emails in alignment with our service standards.
Identify member needs and recommend appropriate products and services.
Research and resolve routine account issues and complaints.
Support Electronic Services with overflow tasks.
Fulfill member requests for account records.
Report suspicious activity to management and compliance.
Mentor and train team members as needed.
Participate in special projects or assist other departments as assigned.