Bilingual Benefits & Human Resources Manager

Prospect Blue•Richmond, VA

About The Position

ProspectBlue is working with an established organization in the Richmond, Virginia area to identify an experienced Bilingual Benefits & Human Resources Manager. The role manages and enhances employee benefits, leave administration, and accommodation programs across multiple business entities and states. Initially, the manager will own day-to-day benefits and leave operations while helping establish infrastructure for a growing department, with the opportunity to develop and lead a dedicated Benefits and Leave team as the organization evolves. Working in close partnership with the HR Director, the manager serves as a resource for employees and management on benefits, leave policies, and regulatory requirements. The role develops benefits strategies, coordinates annual renewals and enrollment activities, manages third-party administrators and insurance partners, and ensures compliance with applicable employment legislation. It also works with the Safety department on workplace injury claims, workers’ compensation matters, transitional duty assignments, and return-to-work efforts. In addition to these specialized functions, the manager contributes to broader HR initiatives and operational responsibilities. The position oversees benefits administration and strategy; leave, accommodation, and workplace claims processes; development of scalable departmental workflows and leadership; regulatory compliance; and general HR support. Periodic travel may be required as business needs dictate.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related discipline; equivalent professional experience may be considered.
At least five years of professional HR experience, including a minimum of three years focused on employee benefits and leave management.
Practical knowledge of employment regulations governing benefits, protected leave, and workplace accommodations.
Professional fluency in both English and Spanish.
Comprehensive understanding of employee benefits and leave regulations, including FMLA, ADA, PWFA, COBRA, ACA, ERISA, HIPAA, and workers’ compensation requirements.
Demonstrated ability to manage benefit programs, coordinate annual renewals, work with external benefit providers, and evaluate program expenses.
Strong interpersonal and communication skills to work effectively with employees, management, vendors, and cross-functional partners.
Organizational and analytical capabilities, including managing multiple priorities, resolving complex issues, and maintaining accurate documentation.
Ability to operate independently while contributing to broader organizational objectives.
Experience using HRIS platforms, Microsoft Office applications, and systems involving confidential employee information.
Willingness and ability to travel periodically as business requirements dictate.

Nice To Haves

Background supporting employees in construction, skilled trades, or other field-oriented business environments.
Previous responsibility for HR or benefits administration across multiple states and legal business entities.
Experience coordinating workers’ compensation claims, workplace injury absences, and return-to-work initiatives.
Exposure to broker negotiations, annual benefit renewals, or managing and developing HR personnel.
Professional credentials such as SHRM, HRCI, or CEBS certification.

Responsibilities

Direct day-to-day administration of employee benefits, including medical, dental, vision, life insurance, HSA, supplemental coverage, retirement plans, wellness initiatives, and applicable leave programs.
Coordinate annual benefits renewals and employee enrollment, evaluating plan options, financial considerations, and proposed changes with the HR Director and external consultants.
Ensure accurate and timely processing of benefit elections, qualifying life changes, COBRA administration, payroll contributions, and vendor invoices.
Serve as the primary contact for insurance carriers, brokers, benefit administrators, and other external service providers; address service concerns and monitor provider performance.
Evaluate benefit utilization, premium expenses, claims information, and vendor services to identify opportunities to improve coverage, efficiency, and cost management.
Create and distribute benefits announcements, employee resources, compliance notifications, and management reports; identify ways to strengthen benefit offerings and employee experience.
Manage employee leave programs, including federal and state family and medical leave, short- and long-term disability, parental leave, and other company-approved absences.
Evaluate leave requests, determine eligibility, coordinate documentation, issue notices, and monitor leave timelines and employee status.
Oversee the reasonable accommodation process under the ADA and PWFA, communicating with employees and managers throughout the interactive process.
Coordinate with the Safety team on workplace injuries, workers’ compensation claims, job modifications, protected leave, and employee reintegration after an absence.
Establish consistent procedures for leave requests, medical documentation, accommodation records, and related employee communications; advise supervisors and leaders on leave responsibilities while protecting sensitive information.
Develop standardized workflows, operating procedures, tracking systems, and performance measures for a scalable benefits function.
Identify operational gaps, service needs, and potential staffing requirements to support department growth.
As the department grows, recruit and onboard team members, provide ongoing development, and manage performance.
Promote accountability, consistency, and responsive service through clear expectations and departmental standards.
Coordinate retirement plan compliance activities, including annual testing, audits, Form 5500 preparation and filing, and related documentation.
Manage applicable ACA and EEOC reporting obligations and other regulatory submissions.
Monitor changes in federal, state, and local employment regulations and implement appropriate updates to policies, procedures, and administrative practices.
Coordinate with Payroll and HRIS to maintain accurate benefit elections, employee records, payroll deductions, and reporting data.
Develop and maintain HR policies, procedures, and confidential personnel documentation.
Contribute to employee education, management training, and other organizational HR projects as needed.
Travel periodically as business requirements dictate.