Human Resources Assistant, Benefits | Human Resources
About The Position
The Human Resources Assistant works collaboratively with the Benefits team to provide administrative and operational support for The Rockefeller University’s benefits programs. Reporting to the Director of Benefits, the Assistant helps employees and retirees access benefits information, maintains accurate records, and supports timely processing and communication. This early-career role is suited to someone interested in developing expertise in employee benefits and HR operations, and calls for attention to detail, a service-oriented approach, dependable follow-through, and eagerness to learn benefits programs, processes, and systems. Onsite presence is required.
Requirements
- Bachelor's degree.
- At least one year of human resources, administrative, customer service, internship, or related experience.
- Exceptional attention to detail and organizational skills.
- Strong written and verbal communication skills.
- Professionalism, discretion, and sound judgment when handling confidential information.
- A proactive, customer-service-oriented approach and willingness to take initiative.
- Flexibility and adaptability, with eagerness to learn new concepts, systems, and responsibilities.
- Ability to manage multiple priorities in a fast-paced environment and follow through on assignments.
- Proficiency with Microsoft Office applications.
- Ability to work effectively and collaboratively with individuals from diverse backgrounds and across all levels of the organization.
Nice To Haves
- Prior experience with Oracle E-Business Suite, iCIMS, or other HR systems.
Responsibilities
- Serve as a welcoming and responsive first point of contact for benefits inquiries, provide routine information, and refer complex or sensitive questions to the appropriate team member.
- Perform administrative duties including data entry, document preparation, record maintenance, transactional processing, and office ordering; provide front desk coverage as required.
- Support benefits enrollment and related administrative processes by collecting and reviewing documentation, entering information accurately, and tracking outstanding items.
- Maintain benefits records and prepare correspondence, forms, reports, and other materials with attention to accuracy and confidentiality.
- Coordinate with Payroll and other University offices to support accurate benefits-related updates and timely processing.
- Update benefits website content and assist with preparing and distributing notices, mailings, and other communications to employees, students, and retirees.
- Assist with open enrollment, benefits information sessions, new hire orientation, wellness activities, and other Benefits team initiatives.
- Track requests, deadlines, and assignments; follow up on outstanding matters; and communicate promptly when clarification or assistance is needed.
- Handle sensitive personal and benefits information discreetly and exercise sound judgment in accordance with University policies and procedures.
- Participate in special projects and provide administrative support across HR functions as departmental priorities evolve.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
