Bilingual Automotive Service Advisor (English/Spanish Required)

Thomas Nissan of Joliet•Joliet, IL

14d

About The Position

Thomas Nissan is seeking an experienced, motivated, and customer-focused Bilingual Automotive Service Advisor to join its growing service department. The advisor serves as the primary point of contact between customers and service technicians, identifying customer needs, recommending maintenance and repairs, coordinating service operations, and supporting a positive customer experience from beginning to end. Fluency in English and Spanish is required. The position involves working with dealership personnel to maintain an efficient service department and contributing to customer satisfaction, retention, sales, and profitability.

Requirements

Fluency in both English and Spanish, with the ability to communicate effectively with customers in both languages.
Strong customer service, sales, and relationship-building skills.
Excellent verbal and written communication skills.
Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment.
Basic knowledge of automotive maintenance and repair services.
Strong organizational skills and attention to detail.
Computer proficiency and ability to learn dealership management systems.
Valid driver's license and ability to meet company driving eligibility requirements.
Professional demeanor, positive attitude, and strong work ethic.
Ability to work independently and contribute to a team-oriented environment.

Nice To Haves

Previous automotive Service Advisor experience is preferred.

Responsibilities

Greet customers professionally, build lasting relationships, address concerns, and support customer satisfaction.
Communicate with English- and Spanish-speaking customers about vehicle concerns, recommended repairs, estimates, and service updates.
Serve as the primary liaison between customers and service technicians to support accurate communication and timely repairs.
Monitor repair orders and service progress, coordinate with technicians, and keep customers informed.
Identify maintenance and repair opportunities, recommend appropriate services, and contribute to sales and profitability goals.
Prepare and explain service recommendations, repair estimates, and expected completion times.
Verify authorized services were completed accurately and in accordance with dealership standards.
Follow up with customers, address questions or concerns, and promote customer retention.
Maintain accurate repair orders, customer records, and service documentation.
Collaborate with technicians, service management, and other dealership personnel to maintain an efficient and productive service department.