Bilingual Administrative Coordinator I - Spanish

Consumer Direct Care Network•Sunrise, FL

1d•$19 - $21•Onsite

About The Position

The Administrative Coordinator I coordinates administrative duties in compliance with federal and state regulations and Managed Care Organization (MCO) program rules. The role handles customer service through inbound and outbound phone calls, emails, messages, and chats; coordinates daily intake and referral processes; processes client and attendant enrollment paperwork; and coordinates authorization processes. The coordinator also handles assigned specialized tasks and projects, supports day-to-day office operations, and advocates for clients while contributing to a cohesive office environment. The role typically works in an office environment and uses a computer, telephone, and other office equipment. The work environment has typical office noise and may involve frequent interruptions. The employee regularly sits, talks, and hears; frequently uses repetitive hand motions and handles or feels objects; and may stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or GED preferred.
Previous office experience preferred.
A combination of education and experience.
Successfully pass a background screening.
Intermediate computer efficiency.

Nice To Haves

Spanish bilingual ability is preferred in various locations.
High school diploma or GED.
Previous office experience.

Responsibilities

Provide excellent customer service to internal and external clients.
Handle inbound and outbound phone calls and provide accurate answers to questions and concerns.
De-escalate situations involving dissatisfied customers and offer assistance and support.
Provide administrative and clerical support, including mailing, scanning, faxing, and data entry.
Process forms and documents in relevant systems.
Support accounts receivable by auditing service authorizations for accuracy and facilitating corrections with MCO representatives.
Communicate effectively.
Comply with applicable legal requirements, standards, policies, and procedures.
Maintain the skills and knowledge needed to coordinate workflow.
Demonstrate effective problem-solving and decision-making.
Participate in professional development and training activities.
Perform other duties as assigned.

Benefits

Professional training and development opportunities.
Medical, dental, and vision insurance, depending on position and employment status.
Vacation accrued at 3.07 hours per pay period, depending on position and employment status.
Profit-sharing for employees in good standing, depending on position and employment status.
Two paid floating holidays, depending on position and employment status.
Nine paid federal holidays, depending on position and employment status.
Paid safe sick time accrued at 1 hour per 30 hours worked, depending on position and employment status.
Instant Earnings Option, depending on position and employment status.
401(k) retirement plan and discretionary company match, depending on position and employment status.
Company-paid life insurance, depending on position and employment status.
Supplemental life, accident, critical illness, and hospital benefits, depending on position and employment status.
Short- and long-term disability, depending on position and employment status.
Paid parental leave, depending on position and employment status.
Flexible spending account, depending on position and employment status.
Employee assistance program, depending on position and employment status.
Pet insurance, depending on position and employment status.
Rewarding career helping others.
Fun and engaging work environment built on team unity.
Job satisfaction from making a difference in the work and lives served.