Adjoint(e) administratif(ve) bilingue, Service à la clientèleBilingual Administrative Assistant, Customer Care

IPEX Group•Montreal, QC

1d•Onsite

About The Position

IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently have an exciting opportunity as a Bilingual Administrative Assistant, Customer Care. This role is based in our St. Laurent, Quebec office and reports to the Customer Service Manager. Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters! IPEX is seeking a motivated, ambitious, dynamic team player to fill the position of Administrative Assistant. You will be the first point of contact for our St-Laurent’s site and will provide support to Sales, Customer Service, and various other departments within the organization to facilitate the smooth running of daily operations. This is a full-time, on-site position with working hours from 8:30 a.m. to 5:00 p.m. EST, Monday through Friday.

Requirements

Diploma of College Studies (DCS)
Detail-oriented.
Professional phone manner and etiquette
Strong organization skills, ability to multitask, and determine priorities.
Ability to work independently
Intermediate level Microsoft Office programs (Outlook, Word, Excel etc.)
Bilingual, French and English, spoken and written;
Strong communication skills, both written and verbal
Ability to demonstrate diplomacy and tact in dealing with a wide variety of people.
Excellent team player
Available to work between 8:30 and 17:00

Nice To Haves

5 years’ experience in an administrative role, supporting customer service and sales managers, would be considered an asset.
Highly proficient in Microsoft Excel

Responsibilities

Reception, including answering phones, greeting customers and suppliers, and maintaining visitor log.
Monitor the entrances and exits of visitors by issuing badges and/or magnetic cards; Sorting and distributing mail/email; Preparation of parcels for daily shipments; Creation, correction, revision and finalization of correspondence with employees and clients; Distribute information to customers via email and/or mail; Creating and updating sales reports using the in-house sales report creation program and assisting with spreadsheets, Monitoring performance of outside services such as office cleaners.
Assisting with Social committee activities
Reconciling Petty cash
Creating and updating various client contracts and agreements.
Supporting the administrative team with the rebate programs
Providing ongoing feedback and suggestions for continual improvements in the department process, and identifying opportunities for better efficiencies
Keep the list of telephone numbers up to date; Enter data for orders and invoicing;
General office duties, including ordering supplies, maintaining office equipment, booking conference room, booking hotel, general management of administrative area, as well as general office.
Provide general support to the customer service team and administrative team in the St-Laurent office when needed.
Other related tasks.