About The Position
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy. We currently have an exciting opportunity as a Bilingual Administrative Assistant, Customer Care. This role is based in our St. Laurent, Quebec office and reports to the Customer Service Manager. Do not miss the opportunity to join a diverse group of people-centric professionals, leaders with vision and rapid problem solvers, entrepreneurs in spirit and status quo-fighters! IPEX is seeking a motivated, ambitious, dynamic team player to fill the position of Administrative Assistant. You will be the first point of contact for our St-Laurent’s site and will provide support to Sales, Customer Service, and various other departments within the organization to facilitate the smooth running of daily operations. This is a full-time, on-site position with working hours from 8:30 a.m. to 5:00 p.m. EST, Monday through Friday.
Requirements
- Diploma of College Studies (DCS)
- Detail-oriented.
- Professional phone manner and etiquette
- Strong organization skills, ability to multitask, and determine priorities.
- Ability to work independently
- Intermediate level Microsoft Office programs (Outlook, Word, Excel etc.)
- Bilingual, French and English, spoken and written.
- Strong communication skills, both written and verbal
- Ability to demonstrate diplomacy and tact in dealing with a wide variety of people.
- Excellent team player
- Available to work between 8:30 and 17:00
Nice To Haves
- 5 years’ experience in an administrative role, supporting customer service and sales managers, would be considered an asset.
- Highly proficient in Microsoft Excel
Responsibilities
- Reception, including answering phones, greeting customers and suppliers, and maintaining visitor log.
- Monitor the entrances and exits of visitors by issuing badges and/or magnetic cards.
- Sorting and distributing mail/email.
- Preparation of parcels for daily shipments.
- Creation, correction, revision and finalization of correspondence with employees and clients.
- Distribute information to customers via email and/or mail.
- Creating and updating sales reports using the in-house sales report creation program and assisting with spreadsheets.
- Monitoring performance of outside services such as office cleaners.
- Assisting with Social committee activities.
- Reconciling Petty cash.
- Creating and updating various client contracts and agreements.
- Supporting the administrative team with the rebate programs.
- Providing ongoing feedback and suggestions for continual improvements in the department process, and identifying opportunities for better efficiencies.
- Keep the list of telephone numbers up to date.
- Enter data for orders and invoicing.
- General office duties, including ordering supplies, maintaining office equipment, booking conference room, booking hotel, general management of administrative area, as well as general office.
- Provide general support to the customer service team and administrative team in the St-Laurent office when needed.
- Other related tasks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
