Bilingual Account Representative

TQL•Orlando, FL

6d•Onsite

About The Position

The Bilingual Account Representative at Total Quality Logistics supports an established sales team by identifying customer opportunities and helping drive revenue. The role focuses on growing new and existing business by presenting TQL’s transportation services, supporting Mexico cross-border shipping needs, and managing freight issues. No prior experience is necessary; employees begin with an accelerated training program to learn the logistics industry. The position is based in the Orlando, Florida office and is 100% in-office. It requires fluency in Spanish and English and includes handling freight operations 24/7/365 as needed.

Requirements

Fluent in Spanish and English.
Strong communication skills and the ability to handle conflict.
A solution-focused mindset and exceptional customer service skills.
An extreme sense of urgency and the ability to efficiently manage dynamic operations.
Ability to work with the latest technologies.
A strong work ethic and willingness to go above and beyond.
Self-motivation, ambitious goals, coachability, independence, and assertiveness in solving problems.

Nice To Haves

A college degree is preferred but not required.
Military veterans are encouraged to apply.

Responsibilities

Communicate with the sales team and customers to build and maintain relationships with customers who have Mexico cross-border shipping needs.
Manage projects from start to finish, oversee daily shipments, and resolve issues to ensure pickups and deliveries are on time.
Work with the sales team to provide and negotiate competitive pricing.
Input, update, and manage shipment information in company systems.
Collaborate with the support team to ensure each shipment is serviced properly.
Assist with billing and accounting responsibilities as needed.
Present TQL transportation services and help grow new and existing business.
Handle freight issues as needed.