Bilingual Account Representative

TQL•Durham, NC

6d•Onsite

About The Position

The Bilingual Account Representative supports an established sales team by identifying opportunities with customers and helping drive revenue. The role begins with an accelerated training program to learn the logistics industry; no prior experience is necessary. After training, the representative grows new and existing business by presenting transportation services to TQL customers and handling freight issues 24/7/365. The position serves customers with Mexico cross-border shipping needs and is based in the TQL office at 4813 Emperor Blvd., Suite 100, Durham, North Carolina 27703.

Requirements

Fluency in Spanish and English.
A strong work ethic and willingness to go above and beyond.
A strong sense of urgency and ability to manage dynamic operations efficiently.
Strong communication skills and ability to handle conflict.
A solution-focused mindset and exceptional customer service skills.
Ability to work with current technologies.
Willingness to work fully in the office.

Nice To Haves

College degree preferred, but not required.
Military veterans are encouraged to apply.

Responsibilities

Communicate with the sales team and customers to build and maintain relationships with customers who have Mexico cross-border shipping needs.
Manage projects from start to finish, oversee daily shipments, and resolve issues to help ensure timely pickups and deliveries.
Work with the sales team to provide and negotiate competitive pricing.
Input, update, and manage shipment information in company systems.
Collaborate with the support team to ensure each shipment is serviced properly.
Assist with billing and accounting responsibilities as needed.
Present TQL transportation services to customers and handle freight issues.