Patient Account Representative - Patient Collections - Bilingual Spanish

Guidehouse•El Segundo, CA

4d•$38,000 - $63,000•Hybrid

About The Position

The Patient Account Representative – Patient Collections (Bilingual Spanish) supports a client’s business office by resolving patient and insurance account balances. The representative handles incoming and outgoing calls, follows client policies and procedures, responds to patient inquiries, and performs other job-related duties as assigned. The position focuses on soft collections, account review and updates, customer service, and resolving balances before accounts are forwarded to an outside collections agency. This is a hybrid position, with two days per week in the El Segundo, California office and three days working virtually from home. The schedule is an eight-hour shift between 8:30 a.m. and 5:00 p.m. Pacific Time. Self-pay representatives are expected to complete at least 75 calls per day. The annual salary range is $38,000–$63,000. Compensation depends on factors including skills, experience, training, clearances, licensure, certifications, and business needs.

Requirements

High school diploma or GED, or three years of relevant equivalent experience in lieu of a diploma or GED.
Bilingual Spanish proficiency is required.
0–2+ years of experience in healthcare, insurance, business, finance, call center, or customer service sectors.
Working knowledge of one or more of the following: insurance claims, billing, coding, follow-up, finance, accounting, or customer-service-related responsibilities.
Strong verbal and written communication skills.
Ability to meet the minimum self-pay representative call requirement of 75 calls per day.

Nice To Haves

Customer service skills or experience.
PC skills in a Windows environment.
Knowledge and use of desktop applications, including Word and Excel.
Ability to initiate and follow through on projects and work independently with minimal supervision.
EOB knowledge is strongly preferred.
Understanding of healthcare software.

Responsibilities

Handle incoming and outgoing calls to patients and insurance companies to resolve account balances.
Perform heavy inbound and outbound calling for patient collections and soft collections.
Complete business-related requests and correspondence from patients.
Research and respond to patient inquiries received by telephone and mail.
Review accounts, update patient demographic information, and initiate account adjustments.
Work to resolve account balances to zero before accounts are forwarded to an outside collections agency.
Complete assigned projects in a timely manner.
Assist clients and patients with requested tasks.
Communicate areas of concern and opportunities for improvement to Guidehouse management.
Follow all client policies and procedures and perform other job-related duties as assigned.

Benefits

Medical, prescription, dental, and vision insurance.
Personal and family sick time and company-paid holidays.
Position may be eligible for a discretionary variable incentive bonus.
Parental leave.
401(k) retirement plan.
Basic life and supplemental life insurance.
Health Savings Account and dental/vision and dependent care Flexible Spending Accounts.
Short-term and long-term disability.
Tuition reimbursement, personal development, and learning opportunities.
Skills development and certifications.
Employee referral program.
Corporate-sponsored events and community outreach.
Emergency back-up childcare program.