Bilingual Account Manager, Self-Funded Health Plans (Remote)

Allied Benefit Systems•Chicago, IL

11d•$70,000 - $75,000•Remote

About The Position

The Account Manager manages an assigned book of self-funded group health plan clients and serves as a direct resource to Allied’s Account Management Teams, particularly the Account Executive who leads the team. The role supports client satisfaction by coordinating plan administration, compliance communications, implementation, reporting, plan changes, presentations, and performance reviews. This is a remote position. The employee must have cable broadband or fiber internet service with minimum speeds of 100 Mbps download and 25 Mbps upload. The role is a standard desk job involving extended sitting and computer work.

Requirements

2 to 4 years of Account Manager experience.
Ability to read, write, comprehend, and communicate in both English and Spanish.
Working knowledge of employee medical benefit plans.
Excellent verbal and written communication skills.
Excellent sales and customer service skills.
Proficiency with Microsoft Office Suite or related software.
Ability to prioritize tasks and delegate when appropriate.
Ability to work effectively in a fast-paced and sometimes stressful environment.
Ability to speak publicly and present benefits and compliance information in English and Spanish.
Excellent organizational skills and attention to detail.
Excellent time-management skills and a proven ability to meet deadlines.
Bachelor’s degree or equivalent work experience.

Nice To Haves

Experience with group health insurance and self-funded plans.
Life and Health Insurance Producers license.

Responsibilities

Act as the liaison between clients or brokers and Allied executives and departments involved with benefit plans.
Communicate with clients and brokers about ACA compliance, claim issue resolution, reporting, and industry-related and legislative information.
Conduct quarterly meetings to review plan performance reports, strengthen client relationships, and support client satisfaction.
Implement new clients, lead implementation meetings with a team of managers, and follow up on outstanding or missing items needed to complete installation.
Communicate plan changes internally, including plan design, contract specifications, accounting and billing, and vendor partners.
Prepare and host employee presentations, administrative procedures training, website training, benefit management reporting, and analysis.
Troubleshoot and improve internal processes with various Allied departments.
Produce and analyze ad hoc reports requested by clients, brokers, or the Account Executive.
Help facilitate renewals of existing cases by managing claim reviews, stop-loss marketing, and service-level expectations.
Cross-sell Allied services that clients may not currently use.
Perform other duties as assigned.