Bilingual 2nd Shift Night Manager - Part-Time

City Wide Facility Solutions•Nashville, TN

16d

About The Position

City Wide Facility Solutions is seeking a dependable, energetic Bilingual 2nd Shift Night Manager for its Nashville team. The role connects clients with Independent Contractors (ICs), using English and Spanish communication skills to build relationships, clarify expectations, provide direction, and resolve service issues. The manager spends much of the shift visiting client locations throughout the Nashville area, including warehouses, distribution centers, auto dealerships, industrial facilities, offices, and medical facilities. This is a hands-on, fast-paced position involving facility inspections, contractor coaching, customer support, and assistance with service challenges. The schedule is Friday, Saturday, and Sunday from 5:30 PM to 2:30 AM, for 27 hours per week. The position pays $28.00 per hour. The role requires reliable transportation and travel to client sites during the shift. Physical demands include constant sitting, bending, standing, and walking, and the ability to lift up to 25 pounds.

Requirements

Bilingual English/Spanish communication skills are strongly preferred.
Ability to consistently work Friday, Saturday, and Sunday from 5:30 PM to 2:30 AM.
High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build positive relationships with people from varied backgrounds.
Organized, dependable, and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Proactive problem-solving ability, independence, sound judgment, and ownership when challenges arise.
Reliable transportation and ability to travel to client locations throughout the Nashville area during the shift.
Willingness to identify better ways to serve clients and support contractors.
Ability to meet the physical demands of constant sitting, bending, standing, and walking, and lift up to 25 pounds.

Nice To Haves

Relevant experience in commercial janitorial, facilities, hospitality, property management, or a related service industry.
Experience with commercial cleaning services such as carpet cleaning, floor care, stripping/waxing, handyman services, or similar facility services; not required.

Responsibilities

Build and maintain strong working relationships with Independent Contractors, in-house teams, and clients, communicating in English and Spanish to clarify expectations.
Communicate client priorities, answer questions, and collaborate with contractors to resolve service issues quickly.
Conduct regular facility inspections and review scopes of work to ensure services meet quality standards.
Provide field coaching, direction, and support when contractor performance improvements are needed.
Communicate daily with the Facility Solutions Manager about client needs and service concerns, including a nightly recap by email or phone.
Manage customer requests and complaints professionally and work toward timely, effective solutions.
Help launch new client accounts and ensure contractors understand service expectations.
Make recommendations regarding contractor work assignments and, when necessary, termination of assignments.
Ensure compliance with client policies and procedures, including proper use of approved cleaning products, tools, and equipment.
Take ownership of unexpected challenges and help wherever needed to support excellent client service.
Perform other duties as needed to support clients, contractors, and the City Wide team.