Bilingual 2nd Shift Night Manager

City Wide Facility Solutions•Louisville, KY

8d•Onsite

About The Position

City Wide Facility Solutions is seeking a dependable, energetic Bilingual (English/Spanish) 2nd Shift Night Manager for its Louisville team. The role connects clients with Independent Contractors (ICs), helping ensure clear expectations, strong working relationships, and consistent, high-quality facility services. The manager works primarily in the field, visiting client locations such as warehouses, distribution centers, auto dealerships, industrial facilities, offices, and medical facilities. The position is full-time, with a normal schedule of Monday through Friday, 5:00 p.m. to 1:00 a.m. Pay is $16.95 per hour, with a $150 monthly retention bonus and monthly stipends of $450 for car/gas and $50 for phone. Reliable transportation is required. Standard health benefits are available to employees.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills, including the ability to build positive working relationships with people from varied backgrounds.
Organized, dependable, and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
Proactive problem-solving skills, ability to work independently, good judgment, and a willingness to take ownership of challenges.
Reliable transportation.
Ability to work the normal Monday-through-Friday, 5:00 p.m. to 1:00 a.m. schedule.
Physical ability to sit, bend, stand, and walk, and lift up to 25 pounds.

Nice To Haves

Bilingual English/Spanish communication skills are strongly preferred.
Relevant experience in commercial janitorial, facilities, hospitality, property management, or a related service industry.
Experience with commercial cleaning services such as carpet cleaning, floor care, stripping/waxing, handyman services, or similar facility services.
A continuous-improvement mindset and willingness to identify better ways to serve clients and support contractors.

Responsibilities

Build and maintain working relationships with Independent Contractors, in-house teams, and clients, communicating expectations in English and Spanish.
Communicate client priorities, answer questions, and collaborate with contractors to resolve service issues promptly.
Conduct facility inspections and review scopes of work to ensure services meet quality standards.
Provide field coaching, direction, and support when performance improvements are needed.
Communicate daily with the Facility Solutions Manager about client needs and service concerns, including sending a nightly recap by email or phone.
Manage customer requests and complaints professionally and work toward timely, effective resolutions.
Help launch new client accounts and ensure contractors understand service expectations.
Make recommendations about contractor work assignments and, when necessary, termination of assignments.
Ensure compliance with client policies and procedures, including proper use of approved cleaning products, tools, and equipment.
Address unexpected challenges and help wherever needed to support service quality.
Perform other duties as needed to support clients, contractors, and the City Wide team.