Bike Officer, Security

Virgin Hotels•Las Vegas, NV

2d•Onsite

About The Position

The Bike Officer must be friendly, courteous, and levelheaded always, yet fair and firm in solving potential problems or guest concerns. Must be able to work under the guidance, leadership and direction of the Shift Manager, Lead/Supervisor and dual rate Lead. Must be able to work with minimal supervision. Must be able to perform essential duties in a satisfactory manner. The requirements listed are representative of the knowledge, skills, and/or abilities required. The Incumbent in this position is responsible for assisting in all aspects of the casino activities for the Virgin Hotel Las Vegas in accordance with corporate policy and Nevada State regulations. Must possess mathematical skills, ability to observe and remember details, follow direction effectively and communicate in English. The Incumbent maintains a patient, friendly demeanor, possesses effective listening skills, and has a proven record of good judgment. The Incumbent is responsible for the protection of property, community policing, parking and traffic, crime prevention and service training. The Incumbent in this position is responsible for maintaining good public relations, and assisting guests and Team Members as needed.

Requirements

Current, legal, and unrestricted ability to work in the United States
Valid Nevada driver's license is required. Must provide an annual Nevada motor vehicle report with no points and no DUI's or reckless driving charges in the last 12 months
Ability to obtain a Nevada gaming license required
Ability to obtain Bi yearly first aid, CPR/AED training, and other required safety certifications completed within the first year of hire date
Completion and passing of the bike training program offered by PIMBA through LVCVA
Basic knowledge of Nevada civil and criminal laws
Knowledge and understanding of Nevada laws concerning powers of detainment procedures
Maintain physical stamina and proper attitude to work under pressure and deal effectively with guests, management, and Team Members
Must possess reading writing and mathematical skills to write legible reports and effectively communicate in English with guests, Team Members and fellow Officers
Understand and become proficient with a variety computer programs
Make quick decisions, using good judgement and work ethics
Identify potential problems and report them in timely manner
De-escalate and effectively address conflicts quickly
Must be able to identify and quickly respond to potential problems and conflicts and defend self and others in combative situations
Great team player with the ability to create excellent working relationships across the group. Collaborative approach with all departments
Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
Strong communication and presentation skills to all levels of management
Ability to think outside the box and approach all issues with a completely fresh approach
Ability to anticipate needs and over-deliver wherever possible
Candidates must think on their feet and use their initiative to solve problems and deliver solutions
Excellent guest relations, communication, presentation, and organization skills of utmost importance
Able to change direction and work on multiple project aspects at once
Enthusiastic, passionate, able to inspire and motivate others
Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and strive to deliver high quality and brilliant guest service
Always communicate effectively with guests and all levels of Team Members

Nice To Haves

1-2 years of security officer experience
Knowledge of Hotel Industry security

Responsibilities

Always maintain order of the property
Patrol of the property and perimeter on bike and/or vehicle to ensure safe environment including traffic enforcement, emergency response, security enforcement, etc.
Coordinate and provide for the delivery of emergency services to the property
Assist in the coordination of some set-up and patrol of special events as required
Assist games and slots department in removing drop boxes
Report unsafe or hazardous conditions throughout the property
Ensure proper detainment procedures and detainment techniques are clearly understood and carried out in accordance with civil / criminal laws and company policy and procedures; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed
Familiarity with various driver licenses and identification cards, and check identification of all people who appear to be under 21 years of age
Compose accident/incident reports. Obtain statements, witness statements, surveillance requests, and required documents for reports when necessary
Operate company vehicle in a safe manner
Assist the casino management team in implementing and monitoring emergency procedures ensuring property and safe handling of such emergencies as fire, flood, or bomb threat
Ensures a safe and secure atmosphere/environment for guests and Team Members, and conducts themself in a professional, courteous, and responsive manner which reflects positively of Virgin Hotels Las Vegas
Assist sick or injured guests or Team Members
Perform other duties as assigned