Bike Cookie Courier

Insomnia Cookies•Madison, WI

About The Position

As a Cookie Crew Bike Delivery Driver at Insomnia Cookies, you deliver warm cookies, brownies, and other treats to guests by bicycle and help create a memorable guest experience. Between deliveries, you assist with preparing orders, serving guests, and keeping the bakery operating smoothly. The role is active and fast-paced, with work split between the bakery and city streets.

Requirements

Must be at least 18 years old.
Ability to safely operate a bicycle in an urban environment.
Own a smartphone capable of running company delivery applications.
Availability to work evenings, nights, weekends, and holidays.
Ability to ride a bicycle for extended periods and frequently mount and dismount.
Ability to carry and transport delivery bags weighing up to 30 pounds.
Ability to stand, walk, bend, reach, squat, and twist throughout the workday.
Ability to work in varying outdoor weather conditions.
Ability to enter and exit apartment buildings, offices, and residences, including climbing stairs when elevators are unavailable.
Ability to work safely around bakery equipment, ovens, refrigeration units, and cleaning products.
Ability to communicate effectively with guests and team members.

Responsibilities

Deliver orders safely, accurately, and efficiently by bicycle.
Ensure orders arrive warm, complete, and on time.
Navigate city streets safely while following traffic laws and company safety guidelines.
Communicate professionally with guests during deliveries.
Prepare, package, and organize delivery orders.
Welcome bakery guests and provide exceptional service between deliveries.
Help bake, decorate, package, and stock products as needed.
Keep the bakery clean, organized, and food-safe.
Support teammates during busy shifts so orders move quickly and accurately.
Help create a positive guest experience.