Bi-lingual Dental Scheduler - Remote
About The Position
Unique Dental Scheduling is a fast-growing business in Southern Indiana providing phone-based appointment scheduling for dental patients. For 25 years, Unique has helped our customers grow through constant dedication to excellence in service, quality and value. We have built our reputation on effective and flexible solutions, accuracy, innovation, creative use of technology, and the highest professional and ethical standards. Our environment is team-oriented, family friendly and flexible. Unique helps our employees, including those in our REMOTE workforce, achieve a challenging and rewarding work experience. Unique’s steady growth creates regular opportunities for career advancement and professional development--for ALL of our employees. This is a remote call center role where you will have back-to-back calls throughout your entire shift, immediately navigating from one caller to the next to efficiently schedule appointments for our clients. We expect accuracy in appointment scheduling, data entry, and information shared with both patient and client - and we set you up for success with our continuing training and professional development. Calls are measured in accordance with traditional call center statistics, such as Average Handle Time (AHT), Conversion rate, and Adherence. We are looking for individuals fluent in both English and Spanish who want to help others and be the friendly voice that supports patients and dental practices across the country. Your bilingual skills will help bridge communication gaps and ensure every patient gets the excellent service they deserve. While dental or medical experience is a bonus for patient interaction, clinical advice cannot be given over the phone, and typical office/clinical job functions do not apply. Equipment and training will be provided, but a strong internet connection is required. Full-time shift availability includes Monday – Friday, mid-day and evenings, with part-time flexible schedules also available. Schedules are consistent week after week for employee convenience.
Requirements
- Fluent in both English and Spanish.
- High school diploma or equivalent required.
- 1-2 years customer service experience required; phone-based highly preferred.
- Multitasking skills.
- Computer savvy (including typing speed of 40wpm).
- Eagerness to assist.
- Excellent customer service skills.
- Reliability.
- Excellent use of English language.
- Must have high-speed internet connection.
- Must pass a pre-employment background screen.
- Must successfully pass ALL pre-employment assessments.
- Must provide two work references with their current contact information at time of the interview.
Nice To Haves
- 2 year post high school education preferred.
- Experience with dental or medical background.
Responsibilities
- Answer calls within 3 seconds or less.
- Complete a standard call within 5 minutes.
- Provide excellent patient care/customer service at all times.
- Manage time efficiently while both on and off the phones.
- Prioritize tasks/calls in order of importance.
- Respond cooperatively to constructive criticism.
- Ensure a distraction-free work environment.
Benefits
- Healthcare through Cigna
- Dental, Vision-premium paid
- Employee Assistance Program
- Paid vacation and sick leave
- Paid Holidays
- 401k; 4% company match
- Life insurance, premium paid
- Long-term disability, premium paid
- Short-term disability
- Professional development
- Bonuses
- Possible cost of living differential in base pay depending on location
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
