Bi-lingual Dental Scheduler - Remote

Unique Management • Jeffersonville, IN

127d • Remote

About The Position

Unique Dental Scheduling is a remote call center providing phone-based appointment scheduling for dental practices across North America. The Bi-lingual Dental Scheduler handles back-to-back calls, moving from one caller to the next to schedule appointments efficiently. The role requires accuracy in scheduling, data entry, and information shared with patients and clients. Calls are measured using traditional call center statistics, including average handle time, conversion, and adherence. Continuing training and professional development are provided.

The scheduler provides friendly, respectful service to patients in English and Spanish. The role assists patients with scheduling appointments but does not provide clinical advice. Equipment and training are provided; a strong, high-speed internet connection and a distraction-free work environment are required. Full-time shifts are available Monday through Friday during flexible hours between 10:00 a.m. and 9:00 p.m. EST, or Tuesday through Saturday from 11:30 a.m. to 8:00 p.m. EST. Part-time flexible schedules are also available, and employee schedules remain consistent week to week.

Requirements

• Fluency in both English and Spanish.
• High school diploma or equivalent.
• One to two years of customer service experience.
• High-speed internet connection.
• Ability to type 40 words per minute.
• Pass a pre-employment background screen and all pre-employment assessments.
• Provide two work references with current contact information at the time of interview.
• Excellent attendance, communication skills, reliability, and ability to apply feedback.
• Ability to work in a fast-paced environment and manage time effectively.

Nice To Haves

• Two years of post-high-school education.
• Phone-based customer service experience.
• Dental or medical experience.
• Multitasking ability, computer skills, eagerness to assist, and strong customer service.

Responsibilities

• Answer calls within three seconds or less.
• Complete a standard call within five minutes.
• Provide excellent patient care and customer service at all times.
• Schedule appointments for patients of dental practices.
• Maintain accuracy in appointment scheduling, data entry, and information shared with patients and clients.
• Manage time efficiently while on and off the phones.
• Prioritize tasks and calls in order of importance.
• Respond cooperatively to constructive criticism.
• Maintain a distraction-free work environment.

Benefits

• Healthcare through Cigna.
• Dental insurance with premiums paid.
• Vision insurance with premiums paid.
• Employee Assistance Program.
• Paid vacation and sick leave.
• Paid holidays.
• 401(k) with a 4% company match.
• Life insurance with premiums paid.
• Long-term disability insurance with premiums paid.
• Short-term disability insurance.
• Professional development.
• Bonuses.
• Possible cost-of-living differential in base pay depending on location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED