BHRN Supervisor

BestCare•Bend, OR

About The Position

Under the direction of the Program Manager, the BHRN Supervisor provides oversight, guidance, and support to Certified Recovery Mentors and other assigned staff at the designated location. The position coaches, trains, mentors, and conducts performance management for direct reports to support staff effectiveness, accountability, and professional growth. The supervisor ensures delivery of high-quality recovery support services that are person-centered, trauma-informed, and recovery-oriented. The role monitors service quality, supports workforce development, promotes ethical and professional standards, and ensures compliance with BestCare policies and procedures, Oregon Administrative Rules (OARs), BHRN requirements, and applicable state and federal regulations governing substance use disorder treatment and recovery support services. The supervisor fosters collaboration, continuous improvement, and operational excellence in support of positive outcomes for clients, staff, and community partners.

Requirements

High school diploma or equivalent.
At least two years of experience in a behavioral health setting.
Applicants who are in recovery from a substance use disorder must have maintained at least two consecutive years of recovery at the time of hire.
CRM-II certification, or CRM-I certification with the ability and commitment to obtain CRM-II within six months.
CPR, First Aid, and AED certification, or ability to obtain them within three months.
Maintain a valid Oregon driver's license or be able to obtain one upon hire.
Be insurable under the organization's auto liability coverage policy: at least 21 years of age and have no Type A violations in the past three years, or three or more Type B violations.
Have a reliable vehicle with adequate insurance for travel as needed.

Nice To Haves

Bilingual in English and Spanish.
CADC or QMHA certification.
At least one year of supervisory experience.

Responsibilities

Provide day-to-day supervision, support, coaching, and performance oversight at the designated BHRN location.
Ensure staff receive timely onboarding, training, supervision, and performance evaluations.
Facilitate and document regular group and individual supervision meetings for recovery mentor staff, including at least one hour of documented individual supervision per month for recovery mentors.
Develop and implement ongoing documented training opportunities for program staff.
Serve as a resource and subject matter expert regarding recovery support services and certification requirements.
Collaborate across departments as a member of the broader treatment team.
Foster positive staff-to-staff and staff-to-client relationships through leadership and communication.
Promote accountability, professionalism, teamwork, and compassionate care.
Ensure respectful, compassionate, client-centered, and recovery-oriented services are provided to people seeking support.
Maintain working knowledge of clinical practices, documentation standards, crisis response, and integrated care models.
Oversee and coordinate services at designated BHRN facilities and programs.
Collaborate with staff to ensure services support client recovery goals and promote engagement in treatment and recovery supports.
Ensure services are consistently applied to all clients and assist staff with difficult client interactions.
Support coordination of care and referral pathways to improve access to recovery resources and services.
Monitor budgets, revenues, and expenses to ensure efficient use of resources and sustainability of BHRN services.
Oversee productivity and utilization of peer and clinical staff, using data to inform staffing models and program expansion.
Maintain required reports, records, and supervisory documentation.
Assist with program implementation and operational needs as directed by leadership.
Perform special projects and other related duties as assigned.