Beverage Supervisor

Soboba Casino•San Jacinto, CA

8d•Onsite

About The Position

The Beverage Department Supervisor oversees multiple beverage service areas including bars, restaurant service bars, golf course beverage carts, and all banquet bars at both properties. They are responsible for supervising and administering the day-to-day operations of the beverage department and will assist other Food & Beverage outlets when needed. This role involves ensuring excellent guest service, product quality, and compliance with all relevant regulations.

Requirements

Must be 21 years of age or older.
High School diploma or equivalent required.
Minimum one (1) year Beverage experience required.
Minimum one (1) year Supervisor experience required.
Customer Service background with heavy customer interaction.
Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
Required to submit to and obtain negative results on all drug and/or alcohol testing.
Ability to obtain and maintain Riverside County Food Handler Certificate within seven (7) days of date of hire.
Responsible Beverage Service (RBS) certified, or able to obtain certification within 60 days of date of hire.
Evidence of eligibility to work in the United States of America.

Nice To Haves

Any combination of education, experience and training that provides the required knowledge, skills and abilities.

Responsibilities

Assist in the coordination of new ideas in guest service.
Provide service training and product enhancement.
Mentor and evaluate staff.
Interview and hire new employees.
Assist in training of new employees.
Assign and direct daily tasks.
Oversee deep cleaning and weekly cleaning of various outlets.
Provide support behind bars or servicing drinks on the casino floor, filling in as a bartender when needed.
Reward and discipline employees.
Address complaints and resolve problems in accordance with department policies.
Maintain cashier responsibilities including voids and other POS needs.
Assist in taking orders or serving food and beverages to guests as needed.
Oversee opening and closing of each bar and check out staff at the end of each shift.
Conduct pre-shift meetings to inform team members of daily activities and conduct uniform checks.
Assist in covering food outlets in the absence of the manager or supervisor for that location.
Conduct month-end inventory and complete regular inventory checks of all locations on both properties.
Complete orders from vendors to the warehouse and direct outlets to ensure product availability and maintain par levels.
Track employee hours to ensure full-time team members work the correct number of hours and part-time team members do not exceed their hours.
Complete department transfers and stock requests from the warehouse to bars and between bars using the inventory control system.
Conduct reviews, corrective actions, and track attendance.
Operate and supervise all banquet bars for special events, including setup, cleanup, ordering, and staffing.
Maintain banquet bar records, stock, and product while ensuring a secure storage area.
Oversee the removal of product from the warehouse after hours.
Assist with time-keeping and payroll, overseeing proper time-keeping procedures.
Complete pass-down logs and inventory logs on a daily basis.
Maintain floor and bar rotations of staff to ensure all locations are covered as needed.
Resolve guest service-related issues in a timely manner.
Travel between properties to assist in day-to-day operations as needed.
Responsible for the maintenance and repair of equipment necessary to the outlet areas.
Ensure excellent communication between outlets and all other departments.
Ensure compliance with policies and procedures, Gaming Commission regulations, and internal controls.
Formulate and administer special events, menus, and promotions in various outlets.
Develop annual goals/objectives and formulate a plan to execute them.
Instruct in operation procedures, policies, and guest relations.
Ensure excellent quality product and service is delivered.
Assist the Beverage Assistant Manager and Beverage Manager as needed.
Maintain visibility and accessibility while on shift, communicating with co-workers and team members to ensure smooth floor operations.
Stay updated on direct reports, ensuring they have a valid TIPS card, Riverside County Food Handler card, and have initiated the badge renewal process in a timely manner.
Oversee Koffee Kiicha between grave hours on occasion.
Perform other duties as assigned.

Benefits

401k Plan
Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
Medical available to employees at a significantly reduced cost.
Dental & Vision paid for the employee.
Employee Assistance Program
Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
Paid Time Off
Reward and Recognition Program (Quarterly, and Annually)
Team member Incentives
Discounted Team member meal