Beverage Supervisor

Military Spouse Corporate Career Network•Portsmouth, VA

About The Position

The Beverage Supervisor oversees bartenders, beverage servers, bar porters, and runners during a shift, ensuring their duties follow company policies and that guests receive excellent service. The role helps ensure appropriate staffing for forecasted volume and budget guidelines, maintains communication between shifts and departments, and reports concerns to the Beverage Manager and other appropriate leaders. The supervisor supports team members and trainers, assists with training, resolves or escalates disputes, completes required paperwork, monitors guest flow and labor needs, and maintains sanitation, safety, product freshness, inventory, and security standards. The role is a 24-hour responsibility, requiring accessibility at all times, and may include other duties assigned by the Beverage Manager or Executive Management.

Requirements

High school diploma or equivalent.
Ability to work flexible shifts and days of the week, including holidays.
Ability to fulfill the pre-employment process.
Ability to use a computer to enter requisitions.
Ability to understand and communicate Material Safety Data Sheets to team members.
Must attend and pass Care (Controlling Alcohol Risks Effectively).
Must obtain and maintain Serv-Safe (Food Sanitation Management) certification within 120 days of employment.
Gaming license or registration as required by the applicable jurisdiction.
Strong interpersonal communication skills to interact effectively with guests and team members.
Ability to perform well under pressure and demonstrate sound judgment.
Ability to communicate with team members and guests and work as part of a team.
Ability to use Google Apps suite software.
Ability to meet the physical requirements, including prolonged sitting and computer work, lifting up to 135 pounds, and using hands and arms to handle objects and reach.
Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.

Nice To Haves

Experience with a modern POS system.
Prior beverage leadership experience.
Prior experience in a high-volume outlet.

Responsibilities

Supervise bartenders, beverage servers, bar attendants, bar porters, and runners during a shift.
Ensure functional job duties are performed according to established company policies.
Ensure appropriate staffing based on forecasted volume and budgetary guidelines.
Ensure guests receive prompt, professional, courteous service.
Communicate policy and procedure changes to team members.
Communicate problems and concerns to the Beverage Manager and other departments as needed.
Maintain thorough communication between shifts and coordinate with other departments.
Complete all required paperwork and documentation.
Monitor guest flow and inform management when additional labor is needed during peak or slow periods.
Resolve team member complaints or disputes, or refer them to the manager.
Assist trainers with training new team members and assist team members with their duties as needed.
Maintain sanitation and safety standards, adequate supplies, and the security of products and assigned areas.
Ensure products are rotated in accordance with local health department regulations and freshness requirements.
Remain accessible at all times as part of the role's 24-hour responsibility.
Apply departmental rules, policies, and procedures and treat team members fairly and consistently.
Use the Cut Off Procedure and ensure documentation is submitted to Guest Safety, the Beverage Manager, and the Director.
Record concerns and observations in the shift report and support other departments with requests or assistance.
Perform other duties assigned by the Beverage Manager or Executive Management.