Beverage Supervisor

San Manuel Band of Mission Indians•Highland, CA

3d•Onsite

About The Position

Under the direction of the Assistant Manager, Beverage, the Beverage Supervisor is responsible for scheduling and overseeing subordinate employees to continually improve the quantity and quality of work in accordance with Yaamava’ Brand Standards and to ensure efficient, economical operations. The role covers beverage areas and assigned bars, with supervisory duties involving planning, organizing, training, audits, and addressing employee-management concerns. The Supervisor supports day-to-day Food and Beverage venue operations, guest service, cash management, beverage training and service, inventory control, sanitation, safety, and equipment maintenance. The role also collaborates with venue leadership on initiatives to increase sales and profitability and control costs, while communicating and executing department-wide fiscal and operational goals. The position has supervisory responsibility, including hiring, training, assigning and reviewing work, evaluating performance, rewarding and disciplining employees, resolving complaints, and developing individual plans with succession planning in mind. The primary work environment is a climate-controlled casino and resort setting, with travel to meetings and events and possible evening, weekend, and holiday shifts.

Requirements

Associate degree in Food Service, Hospitality, Business Management, or a related field, or relevant experience considered in lieu of the stated minimum educational requirements.
At least two years of food and beverage experience in a high-volume venue with high-quality food, an extensive beverage offering, and a high-energy atmosphere.
Thorough understanding of local, state, and federal regulations for the sale and distribution of alcohol and cigarettes, San Manuel Gaming Commission Regulations, and California Department of Alcohol Beverage Control standards.
Ability to read, write, and communicate in English.
Ability to perform basic mathematical operations.
Ability to manage cash transactions accurately and securely.
Ability to provide friendly, efficient service to guests and team members, address their needs, and resolve issues.
Ability to communicate clearly and effectively with guests and team members.
Ability to remain calm and efficient under pressure during busy periods.
Must obtain and maintain Responsible Beverage Service (RBS) certification.
Must obtain and maintain ServSafe certification.
A valid driver’s license and vehicle insurance meeting minimum liability limits are required because the role involves regular commuting between locations.
May be required, at the discretion of the San Manuel Tribal Gaming Commission, to obtain and maintain a gaming license.
Must be able to work in a fast-paced, high-demand environment and maintain efficiency throughout the work shift and during extended work hours.
Must be able to move objects with up to 10 pounds of force occasionally, exert negligible force frequently or constantly, and move up to 40 pounds occasionally.
Must be able to sit, walk, and stand for extended periods and perform balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
Must have sufficient hearing, speech, visual acuity, and mobility to perform the stated job duties, including travel and operation of a personal motor vehicle.

Nice To Haves

At least two years of food and beverage supervisory experience in a high-volume venue with high-quality food, an extensive beverage offering, and a high-energy atmosphere.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

Assist with daily Food and Beverage venue operations and ensure teams provide best-in-class guest service in accordance with Yaamava’ Resort & Casino service standards.
Oversee cash management and cash registers, ensuring proper practices and procedures are followed.
Train team members in beverage preparation and service, responsible alcohol service, inventory control, safe food handling, sanitation, and safety procedures.
Administer performance management and disciplinary actions as required.
Ensure beverage orders are served efficiently and in accordance with brand service standards and health department regulations.
Determine the materials, equipment, and facilities needed for efficient operations.
Ensure beverage inventory is purchased, received, rotated, stored, and issued according to operational standards and processes.
Manage and expedite beverage products to receiving venues and complete inventory audits and logs, including usage, spillage, and complimentary items.
Maintain the cleanliness, organization, and preparedness of the workspace and adjacent areas; monitor venue sanitation and ensure compliance with policies, procedures, and service standards.
Ensure preventive maintenance and maintenance of beer systems, beer walk-in areas, and bar equipment.
Support company personnel programs and policies and resolve complaints, grievances, and other day-to-day employee matters; notify superiors of internal or external concerns.
Collaborate with venue leadership on initiatives that build sales and profitability and improve cost control.
Communicate and execute department-wide fiscal and operational goals.
Interview, hire, train, plan, assign, review, and direct employees’ work; evaluate performance; reward and discipline employees; and address complaints and resolve problems.
Make hiring decisions and design individual development plans with succession planning in mind for key roles.
Perform other duties as assigned to support efficient department operations.