Beverage Server - On Call

Boomtown New Orleans • Harvey, LA

3h

About The Position

The Beverage Server provides prompt, courteous beverage service to casino guests while following departmental and property guest-service policies. The role includes serving tables in order of arrival, keeping current on promotional beverages, events, and services, and resolving service issues according to established guidelines. The Beverage Server is accountable for cash receipts, complimentary charges, drink tokens, room charges, and issue banks, and maintains the integrity of financial controls. The position also requires professional, friendly interactions with guests and coworkers, strict confidentiality, and performing other related duties as assigned. The role is on call and requires a flexible schedule, including nights, weekends, and holidays.

Requirements

• Cash handling experience required.
• Excellent customer service and interpersonal skills.
• Strong written and verbal communication skills.
• Fluency and literacy in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Mobility and dexterity to carry and serve a tray of beverages weighing 15 pounds.
• Ability to work collaboratively and communicate effectively with team members at all organizational levels.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Previous beverage experience required; one year of cocktail server experience in a fast-paced environment preferred.

Responsibilities

• Follow departmental and property policies and procedures regarding guest-service standards.
• Provide prompt, courteous beverage refreshment service to casino guests.
• Maintain accountability for cash receipts, complimentary charges, drink tokens, room charges, and issue banks.
• Stay informed about changing promotional beverages, events, and services.
• Maintain the integrity of financial controls and responsibilities.
• Interact with guests and coworkers in a helpful, positive, professional, and friendly manner.
• Resolve service issues according to established guidelines.
• Serve tables in order of arrival, except in common-sense situations or when directed by a supervisor.
• Perform other related and compatible duties as assigned.
• Maintain strict confidentiality in company matters.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage, 401(k) matching, and an annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED