Beverage Manager

Gila River Resorts & Casinos • Phoenix, AZ

2d

About The Position

The Beverage Manager provides management to all levels of the beverage team and actively supervises, coaches, counsels, directs, trains, and mentors team members to meet and exceed quality standards and demonstrate the GILA WAY. The role manages beverage operations in a casino environment and promotes excellent service to internal and external guests. It also ensures compliance with responsible alcohol service policies and that alcohol-service or compliance issues are addressed, investigated, documented, and reported promptly. The manager directly supervises multiple employees and carries out supervisory responsibilities in accordance with organizational policies and applicable laws. Other special projects and duties may be assigned.

Requirements

• High school diploma or equivalent required.
• Prior experience in Food & Beverage management required.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) training, and other required compliance trainings.
• Ability to perform the GILA WAY: Greet guests, Interact positively with guests, Listen actively to guests, and Appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter able to follow up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Must have, or be able to acquire within one year, in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

• Experience working in a fast-paced, high-volume bar, restaurant, or nightclub.
• In-depth knowledge of wine, beer, and spirituous liquor.

Responsibilities

• Manage all aspects of effective beverage operations within a casino environment.
• Actively supervise, coach, counsel, direct, train, and mentor beverage team members.
• Promote and provide excellent guest service to internal and external guests.
• Ensure total compliance with responsible alcohol service policies.
• Immediately address, investigate, document, and report alcohol-service or compliance issues and findings to management.
• Maintain a dependable attendance record with extremely infrequent absences or lateness.
• Directly supervise multiple employees in accordance with organizational policies and applicable laws.
• Perform other special projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED