Beverage Manager

PENN Entertainment • Kansas City, KS

6d

About The Position

The Beverage Manager oversees casino beverage and coffee bar operations, creating a differentiated service experience and ensuring effective cocktail service. The role supervises, trains, schedules, and evaluates beverage team members; manages staffing, labor costs, budgets, inventories, and departmental expenses; and ensures compliance with service, sanitation, safety, and company standards. The manager addresses team member concerns and performance matters, protects company assets, and supports guest satisfaction and safe operations.

The position requires the ability to perform the essential duties satisfactorily, with reasonable accommodations available for individuals with disabilities. The candidate must be at least 21 years of age, have a bachelor’s degree or an equivalent combination of education and experience, and be able to earn and maintain ServSafe certification. Three to five years of progressively challenging leadership experience in casino beverage, restaurant, and/or bar operations is preferred. Proficiency in Microsoft applications and the ability to prepare, understand, and analyze department budgets, capital expenditures, and P&L statements are required.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree from an accredited four-year college or university, or an equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Ability to earn and maintain ServSafe certification.
• Ability to prepare, understand, and analyze department budgets, capital expenditures, and P&L statements.

Nice To Haves

• Three to five years of progressively more challenging leadership experience in a casino beverage, restaurant, and/or bar establishment.

Responsibilities

• Manage casino beverage and coffee bar operations and ensure effective cocktail service.
• Supervise beverage team members and assign or apportion work.
• Train team members in beverage service, sanitation, and safety procedures.
• Inspect supplies, equipment, and work areas for efficient service and conformance to standards.
• Monitor budgets and payroll records and review financial transactions for authorization and budget compliance.
• Control beverage inventories, including liquor, and report shortages to designated personnel.
• Analyze operational problems such as theft and waste and establish procedures to address them.
• Interview, select, and train new team members.
• Review, adjust, and administer team member work schedules.
• Plan work processes and determine effective techniques and procedures for team members.
• Apply disciplinary policies, including counseling and progressive discipline.
• Address team member complaints, grievances, and concerns.
• Administer rewards and recognition for front-line team members.
• Review team member performance, productivity, and efficiency, including conducting periodic evaluations.
• Recommend or oppose changes to team members’ employment status, including full-time or part-time changes, promotions, and transfers.
• Manage labor costs and staffing objectives while achieving guest satisfaction.
• Serve as a role model and encourage other employees to uphold company standards.
• Promote team member safety by maintaining clean, hazard-free work areas and performing duties safely and responsibly.
• Manage team member attendance and time records.
• Manage departmental expenses and protect company assets.
• Understand and adhere to bargaining unit agreements.
• Perform other job-related and compatible duties as assigned.

Benefits

• Wellness programs supporting team members’ financial, physical, and mental well-being.
• Day-one medical coverage may vary by position.
• 401(k) matching may vary by position.
• Annual performance bonus may vary by position.
• Paid time off earned according to local policy and increasing with length of employment.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager