Beverage Equipment Service Tech

LIQUISERVE, LLC•Omaha, NE

5d•$22 - $27•Remote

About The Position

LiquiServe, a regional institutional/foodservice equipment service provider with an average of 35 years of operation in multiple states, is seeking experienced technicians for immediate openings across all territories. The role involves reactive service, including troubleshooting, diagnosis, part replacement, problem resolution, and on-site customer training. It also includes preventive maintenance and the installation and removal of countertop beverage equipment for major corporate accounts. The position requires a willingness to work overtime and participate in an on-call rotation. Technicians will work remotely using LiquiServe's dispatching software (Alert) to process service call information, manage paperwork, and facilitate the delivery of repair parts and customer equipment. A key aspect of the role is delivering superior customer service by focusing on customer needs, building positive relationships, and collaborating on solutions. Basic knowledge of electricity, heating and refrigeration, and water quality/filtration principles is preferred but training will be provided. Candidates with experience in servicing and installing various beverage equipment in food service and convenience store environments are preferred but not required. Positions are full-time and include after-hours and weekend on-call duties, requiring a clean DMV record. Candidates will be subject to pre-employment and random drug tests. All on-call and after-hours time will be compensated at a time and a half rate. Successful candidates will be provided with a service van, cell phone, service manuals, training, and parts as needed.

Requirements

Lifting requirement of 50lbs
Knowledge of basic electricity; amperage, voltage and current, understanding of basic heating and refrigeration, water quality and filtration principles
Clean DMV driving record
Candidates are subject to pre employment drug screen as well as random drug tests

Nice To Haves

Candidates with experience in service and installation of espresso, drip coffee, liquid coffee, juice, fountain and/or water filtration equipment in food service and c-store environments are preferred but not required.

Responsibilities

Reactive service to include equipment trouble shooting and diagnosis, part replacement as needed, problem resolution, on site customer training
Preventive maintenance
Installation and removal of counter top beverage equipment for major corporate accounts
Willingness to work required OT as well as an on call week in the rotation of your territory
Ability to work remotely in a telecommuting environment processing service call information using Liquiserve’ s dispatching soft wear (Alert)
Processes organize and maintain clean and accurate paper work to deliver to the corporate office in New Mexico weekly in a timely organized manner. Using pre postage mailers provided by Liquiserve
Must carry company issued communication devices and report problems with said devices
Facilitate delivery of repair parts and customer equipment, maintain inventory and execute equipment pick up and return
Deliver superior customer service to include focus on customer needs, developing and sustaining positive customer relationships, creating and executing plans and solutions in collaboration with customers