Beverage Equipment Service Tech A

Suntory • Garner, NC

4d • Onsite

About The Position

Pepsi Bottling Ventures is seeking a Beverage Equipment Service Tech A to join our team. We are jointly owned by Suntory and PepsiCo. Suntory is a family-owned business founded in Japan more than 125 years ago that is known globally for their beverages and innovative spirit. PepsiCo has a 125-year plus legacy as a global leader in convenient foods and beverages. We represent Suntory’s non-alcoholic beverage industry in the United States and have an 80-year plus legacy of providing PepsiCo products to the Carolinas and beyond. We make, sell, and distribute PepsiCo and other beverages. We do business in five states and sell PepsiCo beverages to most of the market in our geographic regions. We also develop our own line of beverages, producing and distributing a growing product line nationally. We bring you the beverages you love. We bring PepsiCo’s beloved beverages and more to you and our customers. As a part of Suntory, we believe in dreaming big and boldly pursuing our dreams, growing for good, and giving back to society. We innovate to create new beverages, like our Nature’s Twist refreshing lemonade line, and we continuously expand our beverage portfolio to bring you and our customers joy. We look for integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. The Beverage Equipment Service Tech A Role Overview effectively and efficiently provides repair service within an assigned territory to all vendors, coolers, fountain, and other designated equipment. Provides exceptional customer service while representing PBV with each customer. Learns PBV operations, specific industry equipment, repair processes and governmental guidelines.

Requirements

• High school diploma or equivalent.
• Minimum (2) two years’ experience in beverage equipment repair or related field (small appliance, plumbing, electrical, refrigeration).
• Coursework in aforementioned fields may substitute for experience.
• Good oral and written communication skills.
• Able to meet PBV’s driving guidelines, valid driver’s license with good driving record.
• Must be able to travel daily to assigned accounts. Overnight travel may be required.
• Understanding and knowledge of electrical components, electronics, plumbing, board level schematics, refrigeration, vending/fountain equipment repair, parts and troubleshooting.
• Attention to detail, patience, and problem-solving ability.
• Able to work hours necessary to complete assigned tasks.
• Knowledge of principles and processes for providing customer service, including needs assessment, quality standard and evaluating customer satisfaction.
• Public safety and security knowledge of relevant equipment, policies and procedures for the protection of people, data, property, and institutions preferred.
• Capable of gaining understanding of Food Service personnel responsibilities.
• Ability to grasp and understand the functionality of SAP, IFS, Microsoft Word, and Excel.

Nice To Haves

• Ability to coach and train others preferred.

Responsibilities

• Provides “Service that Sells.” Interacts with customers daily to diagnose, educate and support while ensuring customer expectations and PBV business objectives are met.
• Possesses advanced skill set of Beverage Equipment Service Technician B.
• Maintains and manages equipment, including diagnostics, repair, and testing components using electrical, mechanical, and pneumatic testing equipment.
• Meets Pepsi-Cola North America (PCNA) quality objectives, to include Preventative Maintenance (PM) performed and Reactive Repair (RR) to drive revenue.
• Uses Hand-held Computer to ensure accuracy of call detail, parts management, equipment location, and work performed.
• Reviews daily activity to re-assign work within territory.
• Manages and controls truck operation, cleanliness, and parts inventory. Meets commercial vehicle regulations.
• Other duties as assigned.

Benefits

• Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
• 401(k) with a company match
• Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
• Saving and spending accounts
• Company-paid telemedicine services
• Free counseling and information services
• Wellness program
• Company-paid life insurance
• Company-paid disability coverage
• Adoption assistance
• Education assistance
• Legal service plan option
• Pay advance option

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED