Equipment & Service Technician (Beverage Industry)

Crafty•Carol Stream, IL

3d•$25 - $29•Onsite

About The Position

Crafty is seeking a Junior Service Technician to join our Chicago market operations team, reporting to our Equipment & Service Manager. This is a full-time, on-site role, requiring availability Monday through Friday, with travel to client offices within the Chicago Market.

Requirements

Customer Service Excellence: The ability to ask pertinent questions, listen actively, and resolve customer concerns with empathy and professionalism is essential.
Detail-Oriented: Meticulousness and a keen eye for detail to ensure that all repairs are completed correctly the first time are required.
Adaptability: The capacity to learn from superiors and share thoughts is a requirement.
Team Player: The ability to collaborate effectively in a team environment and contribute to a positive workplace culture is essential.
Efficiency: The ability to maintain quality while working in a fast-paced environment.
Background knowledge of electrical circuits and plumbing is preferred.
Exceptional customer service skills and a strong customer focus.
A valid driver's license with no infractions is required for local service appointments.
A curious mindset and a strong desire to learn and develop professionally.
Adaptability and problem-solving abilities to address diverse challenges and provide effective solutions.

Responsibilities

Employees will be provided with a variety of videos and manuals to review to facilitate an understanding of the equipment's functionality.
Employees will communicate clearly with customers, explaining diagnoses and repairs to ensure they are informed and satisfied.
Employees will perform preventative maintenance on customers' equipment to help keep it working properly and to avoid downtime.
Employees will assist with the installation of large or heavy equipment, ensuring seamless operation from the outset.
Employees will conduct on-location service calls, delivering professional and personable service.
Employees will maintain a proper inventory of parts and filters in their service vehicles to enable first-visit repairs for clients.
During the initial 45-day probationary period, the Junior Service Technician will shadow a Service Technician and receive hands-on training in equipment servicing, troubleshooting, safety procedures, and client interactions.
During the first three months, the Junior Service Technician will complete one assigned training course per week, including all required training videos, assessments, and corresponding certifications.
The Junior Service Technician will work toward maintaining a first-visit fix rate of 90% or above, as measured through Tableau, demonstrating the technical proficiency and troubleshooting skills required to progress to a Regular Service Technician.