Beverage Assistant Manager

Coeur d'Alene Casino Resort Hotel•Worley, ID

About The Position

The Beverage Assistant Manager is responsible for daily beverage operations throughout the casino, including Night Hawk, Wolf Den, Twisted Earth, event bars, and Gaming Floor beverage services. The role works with the Beverage Manager and Area Food Managers to develop and uphold alcohol beverage policies, procedures, and operational standards for the Coeur d'Alene Casino Resort & Hotel. This position supervises beverage venues and staff, supports service and inventory operations, monitors responsible alcohol service, handles customer concerns and shift incidents, and contributes to events, promotions, and cocktail menu development. The employee may also mix and serve beverages and correct POS ticket mistakes as needed.

Requirements

Must be at least 19 years old.
Two years of previous bartending experience required.
Two years of management experience required.
Previous customer service experience required.
Cashiering skills required.
Advanced knowledge of mixology required.
Ability to guide, coach, and work well with a team.
Skill in managing conflict and influencing outcomes.
Ability to multitask.
Excellent verbal communication skills required.
Strong problem-solving and prioritizing skills required.
Understanding of the theory of progressive discipline.
Must be able to meet the physical demands of a very heavy strength category position: exerting more than 100 pounds of force occasionally, more than 50 pounds frequently, and/or more than 20 pounds constantly to move objects. Frequently performs repetitive activity; stands and walks; reaches above shoulder height and with hands and arms; bends and/or squats; is subjected to loud sounds and cigarette smoke; and talks or hears.

Nice To Haves

High school diploma or equivalent preferred.
Previous interviewing and hiring experience preferred.
Tips Card or Alcohol ServSafe Certificate preferred.
ServSafe Food certification preferred.
Excellent written communication skills preferred.
Presentation and organizational skills preferred.

Responsibilities

Supervise venues by organizing and directing worker training programs, resolving personnel problems, creating schedules, disciplining employees as needed, and evaluating employee performance.
Check identification for guests who appear to be under age 30 and attempt to purchase alcohol, in accordance with applicable local, county, and state liquor laws.
Oversee Food and Beverage staff when Area Food and Beverage Managers and other Venue Food and Beverage Managers are off duty.
Ensure alcohol is properly secured during non-operational hours in accordance with applicable local, county, and state liquor laws.
Maintain itemized par levels, count inventory monthly, assist other leads and managers when needed, and order products from vendors as needed.
Monitor customers and discontinue alcohol service when guests appear intoxicated.
Handle customer complaints appropriately and report them to proper management when needed.
Report all shift incidents to Area Food & Beverage Managers in proper documented form.
Schedule and adjust staffing during shifts according to business requirements.
Work with servers, cocktail servers, and bartenders to ensure timely and accurate guest service.
Create and maintain innovative cocktail menus, with help from other managers and lead bartenders when needed.
Suggest and educate staff on product promotion to increase ticket averages.
Work with Area Food & Beverage Managers to create and execute events and promotions that create an exciting atmosphere, drive customer traffic, and increase food and beverage revenues.
Ensure work areas are clean and tidy before staff members clock out.
Correct ticket mistakes in the POS system.
Mix and serve alcoholic and non-alcoholic beverages according to standard recipes and procedures when needed.
Maintain a safe and consistent work environment.
Perform other projects and duties as assigned.