Beverage Assistant Manager

PENN Entertainment•Black Hawk, CO

About The Position

The Beverage Assistant Manager supports beverage operations at Ameristar Casino Resort Spa, ensuring strong guest service, beverage quality, regulatory compliance, and effective team and financial management. The role supervises hourly Team Members, develops them for succession, and oversees employee relations, training, staffing, department morale, and administrative operations. It also manages department expenses, including budgets, P&L, labor costs, controllable expenses, and cost of goods, while identifying deficiencies and taking corrective action. The position works across departments to improve efficiency and the Guest and Team Member experience. The position is open until filled.

Requirements

Strong problem-solving, mediation, coaching, and consulting skills.
Excellent verbal and written communication skills.
Knowledge of applicable federal, state, and local regulations.
Competence in Microsoft Office.
Ability to develop and sustain productive Guest relationships.
Ability to train, mentor, and develop hourly Team Members.
Strong organizational skills and ability to manage ongoing activities, projects, or assignments to meet deadlines.
Ability to demonstrate high energy and enthusiasm.
Ability to work independently and as part of a team with honesty and candor.
Ability to adhere to, interpret, and explain company policies and procedures, including attendance, appearance, safety, and security policies.
Ability to accept direction and coaching from supervisors and adjust behavior accordingly.
Ability to obtain support for ideas and actions from direct reports, peers, or supervisors to accomplish tasks or goals.
Minimum of two years of beverage experience.
Minimum of one year of supervisory experience.
Ability to obtain and maintain a Colorado Support Gaming License.

Nice To Haves

High school diploma or certificate from an educational institute preferred.

Responsibilities

Adhere to all Guest Service standards for the position.
Strategically train and develop hourly Team Members for succession.
Supervise employee relations, including hiring, coaching, mediating, recognizing, and evaluating hourly Team Members.
Resolve beverage quality and service opportunities, and communicate Guest feedback to appropriate Team Members and leaders.
Implement, adhere to, and monitor department and property policies and procedures, including standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
Maintain department morale through open communication and teamwork, using targeted communication strategies.
Maintain a visible presence in Guest areas during peak business periods and interact with Guests and Team Members.
Comply with training initiatives, including participant attendance, performance assessment, and follow-up.
Manage financial operating expenses, including budget, P&L, labor costs, controllables, and cost of goods.
Identify deficiencies and problem areas and provide corrective action to achieve desired results.
Adjust or balance staffing levels to control labor costs without sacrificing Guest service.
Work with other departments to execute Ameristar strategies, maximize efficiencies, and improve the Guest and Team Member experience.
Perform administrative duties required to manage the department.
Ensure accountability for compliance issues, regulations, laws, and health requirements related to food and beverage operations.

Benefits

Day-one medical coverage may be available depending on position.
401(k) matching may be available depending on position.
Annual performance bonus may be available depending on position.
Paid time off, earned according to local policy and increasing with length of employment.
Medical, dental, vision, life, and short-term disability insurance for full-time Team Members, effective Day 1.
Discounted casino bus tickets.
Discounted RTD EcoPass.
Monthly hot meal served by the Leadership Team.
20% discount for Starbucks, Ara Spa, and all food outlets.
100% Colorado Gaming License reimbursement after 90 days of employment.
Hotel discounts at all 43 PENN properties, plus discounts on goods and services.
Education reimbursement program and Annual Scholarship Program.
Career development opportunities.
Wellness programs supporting financial, physical, and mental well-being.