Beverage Assistant Manager

Boyd Gaming • Cincinnati, OH

1d

About The Position

The Beverage Assistant Manager provides direct and general supervision to beverage staff to support the effective and efficient operation of assigned food and beverage operations. The role delivers guest service according to Boyd Gaming standards and helps ensure team members provide courteous, responsive service.

The position supports staffing, scheduling, training, performance evaluation, department budgets and labor management. It works with the Beverage Manager on operational policies, procedures, management plans and compliance with company, regulatory and health department requirements. The role also oversees product and service quality, outlet readiness, inventory, equipment, cleanliness, communication between front- and back-of-house teams, and the overall viability of beverage operations.

Requirements

• Must be at least 21 years of age.
• Must be able to obtain and maintain a valid gaming license.
• Demonstrated supervisory experience in a high-volume restaurant.
• At least 3 years of experience directly related to the position's accountabilities.

Responsibilities

• Deliver internal and external guest service according to Boyd Gaming standards, maintaining a friendly and approachable demeanor and responding to guest and team member needs.
• Staff, schedule, evaluate, train, develop and monitor team members.
• Recommend wage increases, promotions, demotions, discipline and other employment actions for team members.
• Supervise the department in accordance with its objectives, standards, guidelines and budget, adjusting daily schedules to business levels.
• Promote courteous treatment of customers and team members, resolving complaints, answering questions and providing general service.
• Ensure beverage servers, bartenders, bar porters, bar backs and other outlet team members meet or exceed service standards.
• Maintain appropriate outlet staffing levels based on business volumes.
• Assist the Beverage Manager with developing and implementing policies, procedures, rules and operations manuals to support compliance with company and regulatory guidelines.
• Create and maintain records, reports and other required documentation.
• Observe and monitor staff adherence to health department regulations.
• Assist the Beverage Manager with department management plans, including budgets, labor schedules and accountability systems.
• Ensure effective communication between front-of-house and back-of-house operations and take ownership of assigned areas.
• Meet daily deadlines for opening and posting table-talks for specials, producing sample dishes for pre-shifts, and reviewing nightly special postings, prep-level reports and critical inventory comparisons.
• Conduct periodic quality checks of products and service, including greeting times.
• Monitor purchasing, staffing and inventory to control product and labor costs and waste and ensure budget adherence.
• Monitor work areas for cleanliness and ensure customer requests are addressed and resolved.
• Ensure all stations are properly stocked and set up.
• Ensure equipment and working conditions are well maintained.
• Maintain the viability and integrity of beverage operations.
• Perform other duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed