Beverage Assistant Manager

Ameristar Casino Resort Spa Black Hawk•Black Hawk, CO

7d•$60,000 - $70,000

About The Position

The Beverage Assistant Manager oversees beverage operations at Ameristar Casino Resort Spa, including team development and supervision, guest service, financial performance, compliance, and department administration. The role supports the execution of Ameristar strategies and works with other departments to improve efficiency and the Guest and Team Member experience. The position is open until filled.

Requirements

Strong problem-solving, mediation, coaching, and consulting skills.
Excellent verbal and written communication skills.
Knowledge of applicable federal, state, and local regulations.
Competency in Microsoft Office.
Ability to develop and sustain productive Guest relationships.
Ability to train, mentor, and develop hourly Team Members.
Strong organizational skills and ability to manage multiple ongoing activities, projects, or assignments and meet deadlines.
Ability to demonstrate energy and enthusiasm.
Ability to work independently and as part of a team with honesty and candor.
Ability to adhere to, interpret, and explain company policies and procedures, including attendance, appearance, safety, and security policies.
Ability to accept direction and coaching from supervisors and adjust behavior accordingly.
Ability to obtain support for ideas and actions from direct reports, peers, or supervisors to accomplish a task or goal.
At least two years of beverage experience.
At least one year of supervisory experience.
Ability to obtain and maintain a Colorado Support Gaming License.

Nice To Haves

High school diploma or certificate from an educational institute preferred.

Responsibilities

Adhere to Guest Service standards for the position.
Train and develop hourly Team Members for succession.
Supervise employee relations, including hiring, coaching, mediation, recognition, and evaluation of hourly Team Members.
Resolve beverage quality and service issues and communicate Guest feedback to the appropriate Team Members and leaders.
Implement, adhere to, and monitor department and property policies and procedures, including standards of conduct, attendance, appearance, cash handling, confidentiality, safety, signature sequence of service, and sanitation.
Maintain department morale through open communication, teamwork, and targeted communication strategies.
Maintain a visible presence in Guest areas during peak business periods and interact with Guests and Team Members.
Comply with training initiatives, including required attendance, performance assessment, and follow-up.
Manage financial operating expenses, including budget, P&L, labor costs, controllables, and cost of goods.
Identify deficiencies or problem areas and provide corrective action.
Adjust staffing levels to control labor costs while maintaining Guest service.
Work with other departments to execute Ameristar strategies, maximize efficiencies, and improve the Guest and Team Member experience.
Perform administrative duties needed to manage the department.
Ensure accountability for compliance issues, regulations, laws, and health requirements related to food and beverage operations.

Benefits

Day-one medical coverage for eligible positions; specific benefits may vary by position.
401(k) matching; availability may vary by position.
Annual performance bonus; availability may vary by position.
Paid time off, earned according to local policy and increasing with length of employment.
For full-time Team Members: Day 1 medical, dental, vision, life, and short-term disability insurance package.
Discounted casino bus tickets.
Discounted RTD EcoPass.
Monthly hot meal served by the Leadership Team.
20% discount at Starbucks, Ara Spa, and food outlets.
100% Colorado Gaming License reimbursement after 90 days of employment.
Hotel discounts at 43 PENN properties and discounts on goods and services.
Education reimbursement program and Annual Scholarship Program.
Career development opportunities.
Wellness programs supporting financial, physical, and mental well-being.