Benefits Technology Specialist

HUB International•Salt Lake City, UT

5d•$55,000 - $65,000•Hybrid

About The Position

The Benefits Technology Specialist develops, manages, and expands the agency’s internal capabilities and expertise in implementing benefits administration and HRIS technology systems for clients. The role helps position HUB as a leader in technology solutions for small and mid-market employers, with the goal of improving enrollment experiences for members and simplifying administration for employers and internal service teams. The specialist maintains expertise in Employee Navigator, develops consistent and scalable implementation and renewal processes, keeps up with enrollment technology trends, and demonstrates and trains users on the system. The role also supports sales and service teams, voluntary benefits sales and implementation, ACA reporting for participating clients, and carrier/vendor EDI connections and payroll integrations. The position is hybrid, requiring three days per week in the office, and includes some travel by car to meet clients and attend outside events.

Requirements

High school diploma or equivalent.
At least 3–5 years of related experience as an Account Manager or Account Representative in the employee benefits arena; an equivalent combination of education and experience is acceptable.
Client-facing experience.
State Life & Health License, or ability to obtain the license within 120 days.
Valid driver’s license and dependable transportation.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint, and ability to follow guidelines for working in BMS (BenefitPoint) for premium efficiency.
Ability to read and interpret documents, write routine reports and correspondence, and speak effectively with customers and teammates.
Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
Ability to define problems, collect data, establish facts, draw valid conclusions, and interpret technical instructions.
Ability to meet the role’s physical requirements, including occasional lifting or moving of up to 25 pounds.

Nice To Haves

Bilingual ability in English and Spanish.

Responsibilities

Maintain thorough knowledge of Employee Navigator, including its capabilities, limitations, and strategic direction.
Develop and maintain implementation and renewal processes that ensure consistent execution, accurate data, and scalable services.
Monitor industry trends and emerging enrollment-related technologies.
Demonstrate Employee Navigator to clients and prospects.
Teach and train employer and service team users to use the system effectively.
Deploy the system’s capabilities as appropriate for each client.
Communicate and educate internal sales and service teams about system updates, changes, and competitive advantages.
Assist sales and service teams with selling and implementing voluntary benefits.
Use voluntary benefits and carrier technology credits to offset system costs for clients whenever possible.
Manage ACA reporting for clients using Employee Navigator who select this service.
Maintain knowledge of carrier/vendor EDI setup and maintenance and integrations with payroll providers.
Train and develop other internal and regional employees on Employee Navigator as needed to build capacity and consistency across locations.
Follow HUB Broker Standards.