Benefits Technology Department Manager

The Jonus Group•Tacoma, WA

5d•Hybrid

About The Position

The Benefits Technology Department Manager oversees benefits administration technology operations and leads a team of benefits technology professionals. The role ensures accurate configuration, maintenance, and renewal of employee benefit plans in Employee Navigator and other supported benefits administration platforms. It also supports operational efficiency, team development, and improvements to benefits administration processes. The manager serves as a primary technical resource for benefits administration systems, overseeing plan administration, system integrations, quality assurance, and technical support. The work involves collaborating with internal teams and external stakeholders and ensuring operations align with procedures, compliance requirements, and organizational objectives. The position offers a salary of $75,000–$100,000 annually, depending on experience and qualifications. Hybrid work opportunities are available following an initial onboarding period; fully remote arrangements may be considered for candidates with relevant management experience. Company-provided equipment is available for remote work.

Requirements

Hold an active Life and Health (L&H) insurance license.
Have a minimum of 2 years of experience in benefits technology, benefits administration, or a related field.
Have extensive knowledge of Employee Navigator, including benefit plan configuration, renewals, eligibility management, and system administration.
Be proficient with benefits administration platforms, carrier connections, and payroll integrations.
Have experience configuring employer groups, payroll deductions, benefit plans, and eligibility rules.
Have strong communication and interpersonal skills and the ability to train, mentor, and support team members.
Have excellent analytical, organizational, and problem-solving abilities.
Demonstrate strong attention to detail and a commitment to accuracy and quality assurance.
Be able to manage multiple priorities, meet deadlines, and work effectively in a collaborative environment.
Have experience troubleshooting technical issues and improving benefits administration processes.
Be able to work independently while providing effective leadership and guidance to a team.

Nice To Haves

Previous management or supervisory experience; candidates demonstrating strong leadership potential will also be considered.

Responsibilities

Oversee the configuration, maintenance, and renewal of employee benefit plans within Employee Navigator and other benefits administration platforms.
Manage benefits technology operations to ensure accurate and efficient plan administration.
Perform quality assurance testing and validation of benefit configurations, eligibility rules, carrier connections, and payroll integrations.
Serve as the primary technical resource for benefits administration systems, troubleshooting issues and providing guidance on system functionality.
Configure and maintain employer groups, benefit plans, payroll deductions, carrier connections, and related system settings.
Oversee system integrations and ensure accurate data exchange between benefits administration platforms, insurance carriers, and payroll systems.
Lead, mentor, and support a team of benefits technology professionals, promoting collaboration and professional development.
Provide training and technical support to team members on benefits administration processes, system functionality, and best practices.
Develop and implement processes to improve operational efficiency, data accuracy, and system performance.
Collaborate with internal teams and external stakeholders to resolve technical issues and support benefits administration needs.
Communicate system updates, process changes, and technical information effectively to team members and stakeholders.
Ensure benefits technology operations align with established procedures, compliance requirements, and organizational objectives.