2027 Benefits Support Specialist Internship
About The Position
Symetra is seeking a Benefits Support Specialist (BSS) Intern for its Summer 2027 internship program. The internship is 12 weeks long and entirely remote, with virtual learning and work. Two sessions are available, with start dates in May and June, and applicants may indicate a preferred session. The intern will support BSS operations through documentation review, request-data analysis, special projects, daily tasks, and maintenance of shared resources. The role offers exposure to different BSS functions and the end-to-end process, as well as experience in new-business and service operations. The internship is intended to build organizational, analytical, operational support, process-improvement, and business-operations skills. Symetra ships the equipment needed to work remotely.
Requirements
- Be a rising junior or senior seeking a degree from an accredited higher education program.
- Have strong computer skills, especially in Excel, Word, and PowerPoint.
- Have strong organizational and analytical skills.
- Have excellent written and oral communication skills.
- Be willing and able to collaborate and adapt in a fast-paced, solution-driven environment.
- Be able to manage multiple priorities and work effectively in a team environment.
- Be currently authorized to work in the United States at hire and maintain work authorization throughout employment; employer work visa sponsorship and support are not provided.
- Meet Symetra's remote internet requirements: minimum 100 Mbps download and 20 Mbps upload, with fiber, cable, or DSL service. Satellite, cellular broadband, other wireless technology, and wired dial-up are not permitted.
Nice To Haves
- Interest in business operations, process improvement, and cross-functional collaboration.
Responsibilities
- Review and organize process documentation and job aids.
- Analyze BSS request data to identify volume trends, recurring issues, and process-improvement opportunities.
- Support special projects and daily BSS tasks.
- Help maintain shared resources and reference materials.
- Shadow different BSS functions to understand the end-to-end process.
- Assist with appropriate administrative or operational work during busier periods.
Benefits
- Fully remote internship.
- Equipment needed to work from home is shipped to the intern.
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What This Job Offers
Career Level
Intern
