Benefits Support Coordinator

Cardinal Group Companies•Denver, CO

5d•Onsite

About The Position

The Part-Time Benefits Support Coordinator provides experienced administrative and operational support to the internal benefits team. The role assists the Benefits, Leave, and Workers' Compensation Manager and Benefits Specialist by managing routine inquiries, troubleshooting issues, and maintaining accurate records. Through front-line communication, ticket management, and data reporting, the coordinator supports senior team members with complex claims, strategic administration, and regulatory compliance. This part-time, non-exempt position works Monday through Friday for 4 to 5 hours per day. Scheduling is flexible as long as the mandatory core hours are covered: 8:00 AM–12:00 PM PST, 9:00 AM–1:00 PM MST, 10:00 AM–2:00 PM CST, or 11:00 AM–3:00 PM EST. The position works in an office environment and routinely uses standard office equipment.

Requirements

At least 5 to 6 years of experience in Human Resources or benefits administration.
Proficiency with Microsoft Excel and Google Sheets, including advanced formulas and data management for reporting and analytics.
Exceptional customer service skills and the ability to handle complaints and grievances professionally and empathetically.
Meticulous attention to detail and discretion when handling confidential Team Member information.
Ability to multitask, prioritize daily workflows, and build collaborative relationships.

Nice To Haves

Familiarity with HRIS and payroll systems.
Experience with SolarWinds or similar ticketing systems.

Responsibilities

Manage the shared benefits email box and promptly and accurately address Team Member inquiries.
Monitor, route, and resolve Team Member requests and issues submitted through SolarWinds ticketing software.
Serve as the first point of contact for inquiries about health, dental, vision, and life insurance benefits.
Handle complaints and grievances with a positive attitude and excellent customer service.
Escalate complex benefit, leave, or workers' compensation issues to the Benefits, Leave, and Workers' Compensation Manager.
Enter and maintain accurate benefits plan participation and contribution records in the HRIS.
Assist the Benefits Specialist with reconciling monthly carrier bills against payroll deductions.
Help coordinate Team Member communications and prepare presentations or memos for annual open enrollment.
Assist with intake and administration of first reports of injury for Workers' Compensation claims.
File routine leave forms and paperwork correctly to support coordination of timelines with third-party administrators.
Use advanced formulas and data management techniques to build, maintain, and analyze reports.
Help maintain current internal documentation and standard operating procedures for the benefits department.