Benefits Support Coordinator
About The Position
The Part-Time Benefits Support Coordinator provides experienced administrative and operational support to the internal benefits team. The role assists the Benefits, Leave, and Workers' Compensation Manager and Benefits Specialist by managing routine inquiries, troubleshooting issues, and maintaining accurate records. Through front-line communication, ticket management, and data reporting, the coordinator enables senior team members to focus on complex claims, strategic administration, and regulatory compliance. This is a part-time, non-exempt position scheduled Monday through Friday for 4 to 5 hours per day. Scheduling is flexible as long as the mandatory core hours are worked: 8:00 AM–12:00 PM PST, 9:00 AM–1:00 PM MST, 10:00 AM–2:00 PM CST, or 11:00 AM–3:00 PM EST. The role works in an office environment and routinely uses standard office equipment.
Requirements
- At least 5 to 6 years of proven experience in Human Resources or benefits administration.
- Proficiency with Microsoft Excel and Google Sheets, including advanced formulas and data management for reporting and analytics.
- Exceptional customer service skills and a positive attitude, with the ability to handle Team Member complaints and grievances professionally and empathetically.
- Meticulous attention to detail and discretion when handling confidential Team Member information.
- Ability to multitask, prioritize daily workflows, and build collaborative relationships.
Nice To Haves
- Familiarity with HRIS and payroll systems.
- Experience with SolarWinds or similar ticketing systems.
Responsibilities
- Manage the shared benefits email inbox and respond promptly and accurately to Team Member inquiries.
- Monitor, route, and resolve Team Member requests and issues submitted through SolarWinds ticketing software.
- Serve as the first point of contact for questions about health, dental, vision, and life insurance benefits.
- Handle complaints and grievances with a positive attitude and excellent customer service, ensuring Team Members feel heard and supported.
- Escalate the most complex benefits, leave, or workers' compensation issues to the Benefits, Leave, and Workers' Compensation Manager.
- Enter and maintain accurate HRIS records related to benefits plan participation and contributions.
- Assist the Benefits Specialist with reconciling monthly carrier bills against payroll deductions.
- Help coordinate Team Member communications and prepare presentations or memos for annual open enrollment.
- Assist the Benefits Specialist with intake and administration of first reports of injury for workers' compensation claims.
- Ensure routine leave forms and paperwork are filed correctly to help coordinate timelines with third-party administrators.
- Use advanced formulas and data management techniques to build, maintain, and analyze reports.
- Help maintain current internal documentation and standard operating procedures for the benefits department.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
