Benefits Supervisor
About The Position
The Benefits Supervisor supervises and coordinates the daily activities of Benefits Analysts who research, calculate, verify, and process disability, survivor, and applicable reciprocal claims. The role leads the Survivor and Disability functional area and cross-trains in Retirements and Member Accounts and Refunds to support those leaders during peak times. The Supervisor supports the Benefits Manager with departmental priorities, procedures, process improvements, and special projects. The position coordinates daily workflow, assigns workloads, monitors productivity and quality, coaches and develops employees, and ensures compliance with procedures, policies, statutes, rules, and internal controls. It serves as a technical resource to staff, resolves routine and moderately complex issues, and escalates significant matters and recommendations to the Benefits Manager. The Supervisor also reviews and verifies claims and calculations, coordinates recurring operational activities, supports system enhancements, and contributes Benefits expertise to cross-functional projects.
Requirements
- Bachelor’s degree in business administration, Communications, Education, or a related field, or four years of progressive experience in lieu of a degree.
- Five or more years of experience in public pension fund member services or pension administration management.
- At least one year in a supervisory or team lead/senior role.
- Ability to build and manage effective teams through coaching and constructive feedback.
- Demonstrated time management and priority-setting skills.
- Ability to work on multiple projects simultaneously.
- Excellent written and verbal communication skills.
- Ability to analyze information logically and demonstrate excellent judgment and decision-making.
- Ability to identify alternative solutions to problems.
- Working knowledge of Agile principles, Scrum methodology, and internal controls.
Nice To Haves
- Experience in a public pension plan.
Responsibilities
- Supervise, develop, coach, train, and evaluate assigned Benefits staff, providing ongoing performance and quality feedback.
- Direct daily workflow, assign and balance workloads, monitor productivity, and ensure production and service deadlines are met.
- Monitor the accuracy, quality, and timeliness of Benefits Analysts’ work and provide technical guidance or corrective direction.
- Advise staff on applicable pension laws, rules, policies, procedures, and internal controls; resolve routine and moderately complex issues and escalate significant or precedent-setting matters to the Benefits Manager.
- Implement established policies, procedures, internal controls, and approved process changes; identify improvement opportunities and communicate recommendations to the Benefits Manager.
- Review and verify claims, recalculations, and other work prepared by Benefits Analysts, and perform difficult or time-sensitive calculations as needed.
- Coordinate recurring Benefits activities and operational projects, including Mandatory Distribution Research, questionnaires, reporting requirements, and other activities within the functional area.
- Monitor and coordinate timely completion of Daily Action Reports and other required operational activities.
- Assist with testing and implementing approved system enhancements and liaise between Benefits staff and Information Technology when the Benefits Manager is unavailable or as needed.
- Participate in cross-functional project teams and provide Benefits subject matter expertise as assigned.
- Identify staff training and development needs and provide technical or operational training as assigned.
- Work with the Benefits Manager and other Benefits Leaders to promote consistent application of policies, procedures, and practices across Benefits.
- Perform other duties as required or assigned.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- TRS retirement pension plan
- Option to contribute to additional State of Illinois deferred compensation plans
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What This Job Offers
Job Type
Full-time
Career Level
Manager
