Benefits Supervisor

PSRS•Jefferson City, MO

9h•$81,468 - $99,797•Onsite

About The Position

PSRS/PEERS is seeking an experienced, service-focused Benefits Supervisor to lead the day-to-day operations of its Benefits Section within the Member Services Team. Reporting under the general direction of the Director of Member Services, the supervisor leads and develops Benefits Counselor/Analysts and Benefits Specialists while remaining actively involved in section work. The role oversees service-retirement, service-purchase, eligibility, and benefit-payment processes, helping ensure accurate payments, timely information, consistent operations, and professional service for members. The supervisor assigns and tracks work, manages staffing and workloads, hires and onboards employees, coaches and develops staff, conducts performance evaluations, and ensures employees have suitable training and resources. The position coordinates monthly payroll activities and approves reports and records related to service-retirement benefits. It also guides benefit adjustments, suspensions, recoveries, reinstatements, benefit changes, working-after-retirement matters, and Social Security offsets. The role handles complex member situations by analyzing records, responding to difficult requests, collaborating with staff attorneys and other internal partners, and applying relevant laws, regulations, policies, and procedures. The supervisor assists with escalated calls, callbacks, and visitors and supports member service during high phone and chat volume. The supervisor helps improve benefit-administration systems and processes by identifying controls and risks related to OASIS, troubleshooting benefit-calculation issues, and participating in testing system enhancements. The role also assists with testing annual member statements, benefit statements, and 1099-R tax forms. In partnership with other supervisors and the Director of Member Services, the supervisor provides input on member and employer impacts of proposed system functionality, policies, and procedures; supports special projects; reviews correspondence and publications; and helps prepare and deliver presentations to the Board of Trustees, management, and staff. The position may represent PSRS/PEERS throughout Missouri by conducting seminars, informational meetings, and exhibits. It may also counsel members in person, by phone, or through web counseling and assist with service purchases and other member requests as needed. The role is based at the organization’s headquarters in Jefferson City, Missouri, in a modern facility with ergonomic workspaces, collaborative areas, and on-site parking. The work environment offers scheduling flexibility within standard office hours of 7:30 a.m. to 4:30 p.m., Monday through Friday.

Requirements

Bachelor’s degree in a business-related field.
At least two years of office experience.
Ability to prioritize and delegate work, manage changing service demands, develop effective workflows, and guide a team toward quality and productivity goals.
Ability to coach employees, address personnel matters thoughtfully, and foster accountability and continuous learning.
Ability to review complex member records, detailed analyses, and mathematical calculations accurately and with attention to detail.
Ability to interpret and apply statutes, regulations, policies, and procedures; identify operational risk; and resolve complex issues.
Strong written and verbal communication skills, including the ability to communicate decisions clearly and deliver presentations to small and large groups.
Ability to counsel members, provide professional service during difficult interactions, and build productive relationships with internal and external stakeholders.
Proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
Annual attendance at a national conference and yearly in-state and in-house professional development are required.
Valid State of Missouri driver’s license required to operate company vehicles.

Nice To Haves

Two years of supervisory experience.
Pension experience.

Responsibilities

Lead and oversee the day-to-day operations of the Benefits Section.
Assign and track daily work and projects, monitor employee hours and absences, and adjust workloads to meet service priorities.
Hire and onboard team members, coach and develop employees, conduct performance evaluations, and ensure staff have necessary training and resources.
Lead, coordinate, and participate in eligibility, service-purchase, service-retirement, and benefit-payment processes.
Oversee monthly payroll activities and approve reports and records associated with service-retirement benefits.
Guide benefit adjustments, suspensions, recoveries, reinstatements, benefit changes, working-after-retirement matters, and Social Security offsets.
Analyze member records and resolve difficult or unusual member situations and complex requests.
Collaborate with staff attorneys and internal partners to ensure decisions are consistent with applicable laws, regulations, policies, and procedures.
Handle escalated calls, callbacks, and visitors and provide support during periods of high phone and chat volume.
Identify controls and risks related to OASIS and troubleshoot issues affecting benefit calculations.
Participate in testing system enhancements and assist with testing annual member statements, benefit statements, and 1099-R tax forms.
Advise on member and employer impacts of proposed system functionality, policies, and procedures.
Support special projects, review member correspondence and publications, and help prepare and deliver presentations to the Board of Trustees, management, and staff.
Conduct seminars, informational meetings, and exhibits throughout Missouri as needed.
Counsel members in person, by phone, or through web counseling and assist with service purchases and other member requests as needed.
Attend an annual national conference and yearly in-state and in-house professional development.
Operate company vehicles as required.

Benefits

Comprehensive benefits package including a robust Health Savings Account (HSA), dental coverage, and vision coverage.
Membership in a defined benefit pension plan providing lifelong retirement benefits after five years of vesting.
Three weeks of paid vacation annually.
Three weeks of sick leave annually.
12 paid holidays each year.
Tuition assistance.
Ongoing training and professional development opportunities.
Potential participation in a leadership development program for high-performing team members.
On-site and off-site events, volunteer initiatives, and employee-driven charitable activities.
Flexible, employee-centered work environment with scheduling flexibility.
Ample on-site parking.