Benefits Supervisor

Family Residences and Essential Enterprises•Bethpage, NY

6d•Onsite

About The Position

The Benefits Supervisor oversees the administration and ongoing management of employee benefits programs, wellness initiatives, leave management, and workers’ compensation across the FREE Network. The role serves as the primary point of contact for benefits vendors, brokers, and insurance carriers and directly supervises the HR Benefits Team, supporting consistent service delivery, timely follow-through, and effective coordination. The position manages benefit program administration and employee support, including enrollment, eligibility, coverage, leave, workers’ compensation, retirement, COBRA, wellness initiatives, vendor coordination, benefits communications, records, reports, and invoice reconciliation. It collaborates with Employee Relations, Accounting, the retirement plan administrator, and other stakeholders to address employee inquiries, resolve issues, support compliance, and improve administrative processes and the employee experience. This is an in-person role in a standard office environment, with occasional travel required. A valid driver’s license is required.

Requirements

Bachelor’s degree in human resources, business administration, psychology, or another related field.
At least three years of human resources experience.
At least two years of experience administering employee benefits programs, including benefits enrollment, eligibility and coverage changes, leave management, employee education, vendor coordination, and/or benefits compliance.
At least one year of supervisory experience. Candidates with less than one year of supervisory experience must successfully complete internal management and supervisory skills training within 120 days of hire or transfer.
Strong knowledge of employee benefit programs, including health, dental, vision, leave management, workers’ compensation/disability, retirement, and voluntary benefits, as well as enrollment, eligibility, and coverage requirements.
Knowledge of 401(k) plan administration, including employee enrollment, contribution changes, plan updates, and coordination with retirement plan administrators.
Ability to coordinate with benefits vendors, insurance carriers, brokers, and plan administrators to resolve issues, facilitate communication, and maintain effective working relationships.
Knowledge of general human resources policies, laws, and guidelines.
Efficiency, strong organizational skills, analytical ability, and excellent written and verbal communication skills.
Proficient computer skills and familiarity with Microsoft Office Suite, especially Excel.
Valid driver’s license.
Ability to sit, walk, and stand for prolonged periods of at least eight hours; communicate effectively verbally and in writing; and operate standard office equipment. May be required to lift or move light items.

Nice To Haves

CEBS, CBP, SHRM, or PHR certification.
One or more years of supervisory experience is highly preferred for candidates who already meet that experience threshold.

Responsibilities

Oversee administration of employee benefit programs, including group health, dental, vision, retirement, disability, and voluntary benefits, and provide employees with guidance on offerings, eligibility, enrollment, and coverage.
Respond to employee benefits inquiries and consultations, tracking and following up on communications, documentation, and requests.
Oversee workers’ compensation administration, including claim submission, employee and supervisor education, carrier coordination, claims trend review, and safety awareness support.
Serve as the primary contact for benefits vendors, insurance carriers, brokers, and benefits administration vendors; facilitate communication, resolve issues, and support vendor relationships.
Coordinate new-hire enrollment, annual open enrollment, and employee education, including presentations, materials, communications, enrollment files, and follow-up.
Directly supervise the Leave Management Specialist and Benefits Assistant, providing direction, coaching, and support.
Monitor team performance, workload, and assigned responsibilities; address performance concerns through coaching, performance improvement plans, and corrective action as appropriate.
Collaborate with Employee Relations on leave management, workplace accommodation requests, and related matters.
Coordinate wellness initiatives, benefits fairs, and other programs and events that promote employee well-being, resource awareness, and engagement.
Oversee benefits administration system maintenance and transactions, including enrollments, qualifying life events, beneficiary designations, terminations, and COBRA administration.
Guide employees on 401(k) enrollment, contributions, plan updates, and available resources; coordinate with the retirement plan administrator and internal stakeholders to address inquiries and resolve issues.
Prepare employee census reports and other requested benefits information, ensuring accuracy and appropriate handling of employee information.
Review and reconcile benefits invoices, investigate discrepancies, and coordinate approved invoices with Accounting for payment.
Participate in Safety Committee meetings and collaborate on workers’ compensation trends, workplace safety initiatives, and prevention efforts.
Ensure benefits documentation, records, and electronic transactions are accurate, timely, and compliant; identify opportunities to improve processes, communications, service delivery, and operational efficiency.
Promote professionalism, accountability, collaboration, and customer service among team members and in interactions with employees, persons supported, vendors, and other stakeholders.
Ensure required paper and electronic documentation is completed and processed appropriately, on time, and in accordance with quality and compliance standards.
Communicate respectfully, maintain confidentiality, meet safety training requirements, follow safety policies, report unsafe conditions, and participate in required events, meetings, reviews, and committees, including those outside standard working hours.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement for department services and administrative functions.
Assist with developing, implementing, and administering Human Resources policies and programs, including Equal Employment Opportunities and Affirmative Action Programs.
Perform other duties as assigned.