BENEFITS SUPERVISOR

State of Illinois • Springfield, IL

9d • $82,871 - $129,279 • Onsite

About The Position

Under the direction of the Benefits Manager, the Benefits Supervisor supervises and coordinates Benefits Analysts’ daily work researching, calculating, verifying, and processing disability, survivor, and applicable reciprocal claims. The role leads the Survivor and Disability functional area and cross-trains in Retirements and Member Accounts and Refunds to support those leaders during peak periods.

The Supervisor coordinates workflow and assignments, monitors productivity and quality, coaches and develops staff, and ensures compliance with procedures, policies, statutes, rules, and internal controls. The role serves as a technical resource, helps resolve complex or non-routine issues, and escalates significant matters and recommendations to the Benefits Manager. It also supports departmental priorities, process improvements, and special projects.

Requirements

• Bachelor’s degree in business administration, Communications, Education, or a related field, or four years of progressive experience in lieu of a degree.
• Five or more years of experience in public pension fund member services or pension administration management.
• At least one year in a supervisory or team lead/senior role.
• Ability to build and manage effective teams through coaching and constructive feedback.
• Demonstrated time management and priority-setting skills.
• Ability to work on multiple projects simultaneously.
• Excellent written and verbal communication skills.
• Ability to analyze information logically and demonstrate sound judgment and decision-making.
• Ability to find alternative solutions to problems.
• Working knowledge of Agile principles, Scrum methodology, and internal controls.

Nice To Haves

• Experience in a public pension plan.

Responsibilities

• Supervise, develop, coach, train, and evaluate Benefits staff, providing ongoing performance, productivity, and quality feedback.
• Coordinate daily workflow, assign and balance workloads, monitor productivity, and ensure production and service deadlines are met.
• Monitor the accuracy, quality, and timeliness of Benefits Analysts’ work and provide technical guidance or corrective direction.
• Advise Benefits staff on applicable pension laws, rules, policies, procedures, and internal controls; resolve routine and moderately complex matters and escalate significant or precedent-setting issues.
• Implement established policies, procedures, internal controls, and approved process changes; identify improvement opportunities and communicate recommendations to the Benefits Manager.
• Review and verify claims, recalculations, and other work prepared by Benefits Analysts; perform difficult or time-sensitive calculations as needed.
• Coordinate recurring Benefits activities and operational projects, including Mandatory Distribution Research, questionnaires, and reporting requirements.
• Monitor and coordinate timely completion of Daily Action Reports and other operational activities.
• Assist with testing and implementing approved system enhancements and liaise between Benefits staff and Information Technology when needed.
• Participate in cross-functional project teams and provide Benefits subject matter expertise as assigned.
• Identify staff training and development needs and provide technical or operational training as assigned.
• Work with the Benefits Manager and other Benefits Leaders to promote consistent application of policies, procedures, and practices.
• Perform other duties as required or assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• TRS retirement pension plan for employees hired after August 17, 2001
• Option to contribute to additional State of Illinois deferred compensation plans

What This Job Offers

• Job Type: Full-time
• Career Level: Manager