Benefits Supervisor

Family Residences and Essential Enterprises, Inc.•Bethpage, NY

7d•$69,000 - $71,000•Onsite

About The Position

The Benefits Supervisor oversees employee benefits programs, wellness initiatives, leave management, and workers’ compensation across the FREE Network. This role is the primary point of contact for benefits vendors, brokers, and insurance carriers, and supports effective vendor relationships, issue resolution, and quality benefits services. The Benefits Supervisor directly supervises the HR Benefits Team, providing guidance and oversight to support consistent service delivery, timely follow-through, and effective coordination. The position administers benefits programs and related systems and transactions, including health, dental, vision, retirement, disability, voluntary benefits, enrollment, qualifying life events, beneficiary designations, terminations, and COBRA. It coordinates new-hire enrollment, open enrollment, employee education, wellness activities, and benefits fairs. The role also oversees workers’ compensation and leave-related coordination, supports employees and supervisors with benefits questions, works with vendors and plan administrators, reviews benefits invoices, prepares employee census information, and maintains accurate, timely, and compliant records and transactions. The Benefits Supervisor manages the Leave Management Specialist and Benefits Assistant, monitors team performance and workload, and promotes professionalism, accountability, collaboration, and customer service. The position works with Employee Relations, Accounting, Safety Committee members, and other internal stakeholders. It is performed in person in a standard office environment, with occasional travel required. FREE supports more than 4,000 individuals with intellectual and developmental disabilities, mental illness, and traumatic brain injury, providing services intended to help people reach their full potential and thrive in their communities.

Requirements

Bachelor’s degree in human resources, business administration, psychology, or a related field.
At least three years of human resources experience.
At least two years of experience administering employee benefits programs, including benefits enrollment, eligibility and coverage changes, leave management, employee education, vendor coordination, and/or benefits compliance.
At least one year of supervisory experience. Candidates with less than one year of supervisory experience must successfully complete internal management and supervisory skills training within 120 days of hire or transfer.
Strong knowledge of employee benefit programs, including health, dental, vision, leave management, workers’ compensation/disability, retirement, and voluntary benefits, and enrollment, eligibility, and coverage requirements.
Knowledge of 401(k) plan administration, including employee enrollment, contribution changes, plan updates, and coordination with retirement plan administrators.
Ability to coordinate with benefits vendors, insurance carriers, brokers, and plan administrators to resolve issues, facilitate communication, and support effective working relationships.
Knowledge of general human resources policies, laws, and guidelines.
Efficiency, strong organizational ability, and excellent analytical, written, and verbal communication skills.
Proficiency with computers and familiarity with Microsoft Office Suite, especially Excel.
Valid driver’s license.
Ability to sit, walk, and stand for prolonged periods of time (at least eight hours); communicate effectively verbally and in writing; and operate standard office equipment. May be required to lift or move light items.

Nice To Haves

CEBS, CBP, SHRM, or PHR certification.
For candidates with at least one year of supervisory experience, completion of internal management and supervisory skills training is highly preferred.

Responsibilities

Oversee administration of employee benefit programs, including group health, dental, vision, retirement, disability, and voluntary benefits, and provide employees guidance on offerings, eligibility, enrollment, and coverage.
Respond to employee benefits inquiries, provide consultations, and track and follow up on employee and vendor communications, documentation, and requests.
Oversee workers’ compensation administration, including claim submission, employee and supervisor education, carrier coordination, claims trend review, and safety awareness support.
Serve as a primary contact for benefits vendors, insurance carriers, brokers, and benefits administration vendors; facilitate communication, resolve issues, and support vendor relationships.
Coordinate new-hire benefits enrollment, annual open enrollment, employee education, presentations, materials, plan communications, enrollment files, and follow-up on enrollment requirements.
Directly supervise the Leave Management Specialist and Benefits Assistant, providing direction, coaching, and support for accurate and timely benefits and leave administration.
Monitor team performance, workload, and assigned responsibilities; address performance concerns through coaching, performance improvement plans, and corrective action as appropriate.
Collaborate with Employee Relations on leave management, workplace accommodation requests, and related matters.
Coordinate wellness initiatives, benefits fairs, and other employee well-being, resource-awareness, and engagement programs.
Oversee benefits administration system maintenance and transactions, including enrollments, qualifying life events, beneficiary designations, terminations, and COBRA administration.
Guide employees on 401(k) enrollment, contributions, plan updates, and available resources; coordinate with the retirement plan administrator and internal stakeholders to resolve inquiries and support accurate administration.
Prepare employee census reports and other requested benefits information for authorized parties, ensuring accuracy and appropriate handling of employee information.
Review and reconcile benefits-related invoices, investigate discrepancies, and coordinate approved invoices with Accounting for timely payment.
Participate in Safety Committee meetings and collaborate on workers’ compensation trends, workplace safety initiatives, and prevention efforts.
Ensure benefits documentation, records, and electronic transactions are accurate, timely, and compliant; identify opportunities to improve processes, communications, service delivery, efficiency, compliance, and employee experience.
Promote professionalism, accountability, collaboration, and customer service in interactions with team members, employees, people supported, vendors, and other stakeholders.
Ensure required paper and electronic documentation is completed and processed on time and meets quality and compliance thresholds.
Perform other duties as assigned.
Communicate respectfully with people supported, supervisors, team members, and community members; comply with confidentiality policies; meet safety training and policy requirements; participate in required events, meetings, reviews, and committees, including those outside standard working hours; meet job requirements and comply with ethical standards, laws, and regulations.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement for department services and administrative functions; assist with Human Resources policies and programs, including Equal Employment Opportunity and Affirmative Action compliance.