Evening Benefits Specialist (12:30 PM to 9 PM & 1:30 PM to 10 PM)

LanguageLine Solutions

1d•Remote

About The Position

Health Advocate is seeking a Benefits Specialist to join their award-winning team. This fully remote position involves making healthcare easier to understand and use by guiding members through benefit choices, open enrollment decisions, and plan questions. The role requires empathy and problem-solving skills to help individuals make informed decisions with confidence. This is an opportunity to grow a career in benefits and healthcare.

Requirements

Minimum 1–2 years of customer service and benefits experience
Minimum of 1 year of call center experience, preferably in a healthcare, insurance, or benefits environment
Minimum of 1 year of hands-on Medicare knowledge, including Medicare Advantage, Part A/B/D, and supplement plans
Ability to explain complex benefits clearly and patiently
Professional, supportive phone presence
Comfortable using MS Word, Excel, and internal systems
Strong documentation, accuracy, and time-management skills
Enjoy helping people
Thrive in a collaborative, remote environment

Responsibilities

Answer incoming calls and respond to benefit questions with clarity and compassion.
Explain medical, dental, vision, pharmacy, life, disability, FSAs/HSAs, and other plans in easy-to-understand terms.
Support members as they choose benefits during open enrollment, as new hires, or when their life circumstances change.
Compare and contrast plan options so members feel confident in their selections.
Discuss Marketplace/exchange plans, COBRA, Medicare, and individual plans.
Help members understand costs, coverage, provider choices, and plan rules.
Research benefit concerns thoroughly and follow through until resolved.
Document all cases accurately while maintaining strict confidentiality.
Ensure compliance with HIPAA, COBRA, ACA, and all federal regulations.
Build trust quickly over the phone.
Provide objective, empathetic guidance—no sales, no quotas, just real support.