Logistics Coordinator - 2nd Shift (1 PM-9:30 PM)

Spot Inc.•Indianapolis, IN

3h•Onsite

About The Position

The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need. The schedule for this position is Tuesday-Saturday OR Sunday-Thursday from 1 PM - 9:30 PM. Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.

Requirements

Previous customer service or call center experience is required.
Excellent problem-solving skills required.
Highly collaborative and values constant improvement.
Ability to handle a high volume of calls in a fast-paced environment.
Ability to communicate in a clear and concise manner.
Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly.
Ability to problem solve.
Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm.

Nice To Haves

College degree or currently pursuing a degree is preferred.

Responsibilities

Route shipments in the most cost-effective manner.
Tracking/tracing shipments while resolving any shipping errors.
Provide excellent customer service to both business customers and carriers.
Ability to perform a high volume of outbound calls.
Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
Communicate any transit issues to respective parties and provide solutions.