Logistics Coordinator - 1st Shift (5:00 AM-1:30 PM)

Spot Inc.•Indianapolis, IN

3h•Onsite

About The Position

The Logistics Coordinator works in Spot’s 24/7 Customer Contact Center. This role is responsible for the tracking and confirmation of all customer shipments, as well as providing on-the-spot problem resolution for any customer’s need. The role involves routing shipments in the most cost-effective manner, tracking/tracing shipments while resolving any shipping errors, and providing excellent customer service to both business customers and carriers. The coordinator will monitor the movement of freight through proprietary logistics technology to ensure customer satisfaction and communicate any transit issues to respective parties, providing solutions.

Requirements

Previous customer service or call center experience is required.
Excellent problem-solving skills required.
Highly collaborative and values constant improvement.
Ability to handle a high volume of calls in a fast-paced environment.
Ability to communicate in a clear and concise manner.
Ability to maintain professional conduct in a fast-paced environment and handle difficult or irate customers professionally and calmly.
Ability to problem solve.
Ability to attend a 3-week training class that takes place Monday-Friday from 8 am-5 pm.

Nice To Haves

College degree or currently pursuing a degree is preferred.

Responsibilities

Route shipments in the most cost-effective manner.
Tracking/tracing shipments while resolving any shipping errors.
Provide excellent customer service to both business customers and carriers.
Ability to perform a high volume of outbound calls.
Monitor the movement of our freight through our proprietary logistics technology to ensure customer satisfaction.
Communicate any transit issues to respective parties and provide solutions.